AI visibility report
AI visibility report for Spike.sh in Incident Management & On-Call.
Outside the top three on 22 of the 25 prompts buyers actually ask.
incident.io is cited on 22 of those losses.
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Track Spike.sh across these prompts daily.
Start free trialStill absent from 93.3% of tracked prompt responses
Top-3 citations across 150 prompt × platform pairs
Peer Ranking
Key Metrics
Platform Breakdown
Google AI Mode
ChatGPT
Gemini Search
Bing Copilot
Perplexity
GrokHow to read this. Spike.sh appears in 6.7% of tracked prompt responses. Presence is absolute coverage; share of voice is relative citation share; sentiment measures tone only when the brand appears.
Where Spike.sh is losing
Prompts where competitors are visible and Spike.sh is not.
These prompt-level losses are the first prompts to track and repair.
Where Spike.sh is winning1
Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?
Avg # 3.5 · 2 platforms
Where Spike.sh is losing5
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?
Competitors on 5 platforms
Track this promptWhich incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?
Competitors on 5 platforms
Track this promptWhat incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?
Competitors on 5 platforms
Track this promptWhat incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?
Competitors on 5 platforms
Track this promptLooking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?
Competitors on 4 platforms
Track this prompt
Track Spike.sh daily before the next report refresh.
Track these gapsResearch dossierCapabilities, use cases, sources, reviews, pricing, and FAQ
Overview
Spike.sh is a cloud-based incident management and on-call alerting platform built by FatSync Software Private Limited, founded in April 2019 and headquartered in Pune, India. It enables engineering and SRE teams to receive, triage, and resolve production incidents through multi-channel alerts—phone calls, SMS, WhatsApp, Telegram, Slack, Microsoft Teams, Discord, and email—with Do Not Disturb bypass. Core capabilities include automated escalation policies, on-call scheduling with calendar sync, playbook automation, alert noise cancellation, customizable status pages, and full ChatOps actions from Slack and Teams. Spike.sh connects to 80+ monitoring, cloud, and DevOps tools out of the box. It positions itself as a simpler, more affordable alternative to PagerDuty and Opsgenie, serving hundreds of teams across 40+ countries with over 20 million incidents processed to date.
Spike.sh is an incident management and on-call alerting platform that helps engineering teams detect, route, and resolve production incidents through multi-channel alerts, automated escalations, on-call scheduling, playbook automation, and status pages—positioning itself as a simpler, more affordable alternative to PagerDuty and Opsgenie for SMBs, startups, and mid-market teams.
Key Facts
- Founded
- 2019
- HQ
- Pune, India
- Founders
- Kaushik Thirthappa, Pruthviraj Haral
- Employees
- 1-10
- Customers
- Hundreds of teams across 40+ countries
- Status
- Private
Target users
Key Capabilities10
- Multi-channel alerting via phone call, SMS, Slack, Microsoft Teams, WhatsApp, Telegram, Discord, email, and mobile app with Do Not Disturb bypass
- On-call scheduling with time/day-based slots, layered rotations, shift overrides, calendar sync (Google Calendar), and shift notifications
- Automated escalation policies with configurable acknowledge timers and repeat escalation loops
- Incident management with priority/severity levels, grouping, suppression, incident context, and one-click acknowledge/resolve directly from alerts
- Playbook automation for common incident response actions, triggerable automatically or manually
- Alert Rules engine for noise cancellation, deduplication, and intelligent alert routing
- Live Call Routing — a central phone number that routes inbound calls directly to the on-call engineer
- Customizable public and private status pages with embedded widgets, planned maintenance, and subscriber management
- War rooms (video conferencing via Google Meet and others) auto-spun up from incidents
- Work-life balance modes: Out of Office, Deep Work, Cooldown, and office-hours alert routing
Key Use Cases8
- On-call management and rotation scheduling for engineering and SRE teams
- Production incident alerting to catch issues before customers are impacted
- Multi-timezone on-call coverage for distributed and globally-spread engineering teams
- Alert noise reduction and deduplication to prevent responder burnout
- Customer-facing status page communication during outages and planned maintenance
- ChatOps incident management from Slack or Microsoft Teams without leaving the chat interface
- Proactive infrastructure monitoring with symptom-level alerting to prevent full outages
- Incident workflow automation with playbooks for repeatable response procedures
Spike.sh customer outcomes
Neat's engineering team uses Spike.sh for 24/7 system monitoring across six global time zones (Chicago, New York, London, Oslo, Amsterdam, Tokyo) using three-day on-call rotations. Proactive symptom-level alerting allows the team to catch and address issues before they escalate i
SocialBee has relied on Spike.sh for over three years of continuous incident management, scaling the platform alongside company growth without needing to replace the tooling.
~2-minute incident response time on critical alerts
Thndr, a trading platform with 2.5 million users and $1.8B in 2023 trading volume, uses Spike.sh across multiple SRE and engineering teams. Real-time alerting has enabled the team to respond to critical incidents in as little as two minutes.
Recent Trend
How AI describes Spike.sh3
Setup time: in the “fastest setup” shortlist with Runframe and Spike.sh runframe.iorunframe.io.
What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat?
\[4\] | | All Quiet | ✅ | ✅ Native | ✅ | ✅ | Terraform-first positioning \[5\] | | Spike.sh | ✅ | No official provider (API available) | ✅ | ✅ | API covers schedules and escalation policies \[6\] | | IncidentRelay (open source) | ✅ OpenAPI | Configurati...
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?
Spike's blog - Spike.sh ### 💡 Key Technical Tip for International Teams Medium No matter which tool you choose, ensure your engineers configure "Contact Shortcuts" or "Emergency Bypass" on their mobile devices.
Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?
Most cited sources7
7Simple incident response with unlimited alerts, automated escalations, and on-call
spike.sh·Blog Post
- 2
9 Best Automated Incident Response Tools (2026)
spike.sh·Blog Post
- B2
What is OpsGenie?
blog.spike.sh·Blog Post
- 1
What is PagerDuty? Key Features & Benefits Explained | 2026
spike.sh·Blog Post
- 1
6 Better PagerDuty Alternatives You Can Switch To (2026)
spike.sh·Blog Post
- 1
5 Best On-Call Scheduling Software in 2026 (Reviewed & Ranked)
spike.sh·Blog Post
Alternatives in Incident Management & On-Call6
Spike.sh positions itself as the simplest, most affordable alternative to incumbent on-call and incident management platforms, leading with transparent all-in pricing starting at $7/user/month and no per-feature add-ons.
- Its core messaging—'World's Easiest Way to Manage Incidents'—targets teams frustrated with the complexity and cost of PagerDuty and Opsgenie.
- Spike differentiates on breadth of alert channels (phone, SMS, WhatsApp, Telegram, Slack, Teams, Discord, email), unlimited alerts on the Business plan, built-in status pages on all tiers, and work-life balance tooling (out-of-office, on-call overrides, cooldown modes).
- Dedicated comparison pages for PagerDuty, Opsgenie, Squadcast, xMatters, and Splunk On-Call signal an explicit land-and-expand strategy among teams migrating from legacy tools.
Reviews
Praised
- Ease of setup and onboarding
- Fast, responsive customer support (answers often within minutes)
- Reliable multi-channel alerting across phone, SMS, Slack, and Teams
- On-call schedule transparency and calendar sync
- Work-life balance features: out-of-office mode, on-call overrides
- Transparent, affordable pricing with no hidden add-ons
- Seamless Slack and Teams ChatOps integration
- Proactive incident detection before customers are impacted
Criticized
- Services not yet interconnectable with each other (single reviewer feature request)
Spike.sh holds a 5.0/5 rating on G2 from 15 reviews, all of which are 5-star. Reviewers consistently highlight ease of setup, fast and responsive customer support (often described as receiving answers within minutes via a dedicated Slack channel), reliable multi-channel alerting, on-call scheduling transparency, and work-life balance features such as on-call overrides and out-of-office modes. One reviewer noted it would be useful to have services interconnected with each other. The uniformly positive sentiment is notable but the low review volume limits statistical confidence.
Pricing
- Starter
$7/user/month — 100 total phone/SMS alerts per org per month, unlimited WhatsApp/Telegram alerts, ChatOps (Slack/Teams/Discord), on-call schedules (1 schedule, 1 person on-call), limited Live Call Routing, and status pages.
- Business
$14/user/month — everything in Starter plus unlimited phone/SMS alerts, multiple workspaces, alert routing, unlimited Live Call Routing, external script triggers, incident context, Jira/ClickUp/Linear integrations, war rooms, RBAC, and private status pages.
- Enterprise
custom pricing — adds SSO (SAML), dedicated support channel, Spike-managed Live Call Routing, tailored incident insights, and priority feature access. Annual billing provides one month free. 14-day free trial with no credit card required. Phone/SMS alert support covers 100+ regions.
Limitations
- The Starter plan caps total phone and SMS alerts at 100 per month for the entire organization (on-call shift start/end notifications count toward this limit).
- Starter supports only one on-call schedule and one on-call person at a time, and is restricted to one Alert Rule.
- Role-based access control, private status pages, multiple workspaces, and war rooms are gated behind the Business plan.
- SSO (SAML) and audit logs are Enterprise-only.
- Custom reports and advanced analytics require Enterprise.
- The company's very small team (1–10 employees per Crunchbase) may constrain enterprise-grade support SLAs, feature velocity, and perceived vendor durability compared to larger competitors.
- G2 review volume (15 reviews) reflects limited public market presence.
Frequently asked questions
Topic coverageCoverage by buyer topic
Topic Coverage
Prompt-Level Results
| Prompt | Google AI Mode | Gemini Search | ChatGPT | Bing Copilot | Perplexity | Grok |
|---|---|---|---|---|---|---|
Capability1/5 cited (20%) | ||||||
What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage? | ||||||
I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options? | ||||||
Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics? | ||||||
What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires? | ||||||
Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? | ||||||
Developer Experience2/5 cited (40%) | ||||||
Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this? | ||||||
Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience? | ||||||
What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager? | ||||||
What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction? | ||||||
Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | ||||||
Integrations & Ecosystem1/5 cited (20%) | ||||||
Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention? | ||||||
Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? | ||||||
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | ||||||
What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | ||||||
Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | ||||||
Performance & Reliability3/5 cited (60%) | ||||||
Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality? | ||||||
Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage? | ||||||
What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down? | ||||||
Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds? | ||||||
What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules? | ||||||
Setup & First Run1/5 cited (20%) | ||||||
Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? | ||||||
Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch? | ||||||
What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat? | ||||||
I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day? | ||||||
What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription? | ||||||
Turn this matrix into daily prompt monitoring.
Track prompt changesVertical Ranking
| # | Brand | PresencePres. | Share of VoiceSoV | DocsDocs | BlogBlog | MentionsMent. | Avg PosPos | Sentiment |
|---|---|---|---|---|---|---|---|---|
| 1 | incident.io | 44.7% | 39.1% | 3.3% | 42.0% | 36.7% | #5.3 | +0.42 |
| 2 | Rootly | 26.7% | 17.7% | 1.3% | 7.3% | 22.0% | #5.9 | +0.38 |
| 3 | PagerDuty | 17.3% | 9.8% | 0.0% | 1.3% | 14.7% | #6.5 | +0.29 |
| 4 | Opsgenie | 16.7% | 12.1% | 0.7% | 0.0% | 12.7% | #7.5 | +0.32 |
| 5 | Spike.sh | 6.7% | 2.7% | 0.0% | 3.3% | 4.0% | #6.2 | +0.16 |
| 6 | ilert | 6.7% | 3.6% | 0.7% | 1.3% | 6.0% | #6.4 | +0.49 |
| 7 | Better Stack | 6.0% | 3.6% | 0.0% | 0.0% | 4.7% | #7.4 | +0.37 |
| 8 | Grafana | 5.3% | 2.2% | 1.3% | 0.7% | 3.3% | #4.8 | +0.62 |
| 9 | FireHydrant | 4.7% | 5.8% | 2.7% | 1.3% | 4.7% | #8.7 | +0.44 |
| 10 | OneUptime | 4.0% | 2.0% | 0.0% | 2.0% | 4.0% | #5.2 | +0.48 |
| 11 | Squadcast | 3.3% | 1.3% | 0.0% | 2.7% | 0.7% | #8.3 | +0.22 |
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