Who is PagerDuty best for?

PagerDuty is built for Site reliability engineers (SREs) and DevOps engineers, IT operations and NOC teams, Engineering managers and VPs of Engineering, Customer service and support operations teams. Common use cases include On-call management and 24/7 incident alerting for engineering teams; Major incident response coordination and stakeholder communication; Alert noise reduction and ML-assisted incident triage for NOCs and SREs.

How is PagerDuty priced?

Incident Management plans: Free ($0, up to 5 users), Professional ($21/user/month billed annually or $25/month), Business ($41/user/month billed annually or $49/month), Enterprise (custom pricing). Key add-ons: AIOps from $699/month (annual), PagerDuty Advance (GenAI) from $415/month (annual only), Stakeholder License from $150/50 stakeholders/month, Status Pages from $89/1,000 subscribers/month, Premium Status Pages from $599/1,000 subscribers/month. Runbook Automation and Live Call Routing available as additional add-ons. Free 14-day trials available for Professional and Business plans with no credit card required.

What are the alternatives to PagerDuty?

Common Incident Management & On-Call alternatives to PagerDuty include Rootly, incident.io, Opsgenie, FireHydrant, Grafana. See the full comparison hub at /verticals/incident-management-and-on-call/compare.

What do users praise about PagerDuty?

Users frequently praise: Reliable and fast multi-channel alerting (SMS, phone, push, email); Flexible on-call scheduling and escalation policy configuration; Deep integration ecosystem (750+ tools); Strong enterprise compliance and security posture; AI-powered alert grouping and noise reduction; Useful analytics and operational maturity reporting; Responsive mobile app for incident management on the go.

What are common complaints about PagerDuty?

Frequently cited limitations: High and unpredictable pricing; many essential features require expensive add-ons; Complex and non-intuitive UI, especially for schedule overrides and rotation management; Alert overload / repeated calls during large-scale incidents; Steep learning curve for enterprise Event Orchestration deployments; Slow billing and account support responsiveness; Limited Slack-native workflow depth compared to newer competitors.

When was PagerDuty founded and where?

PagerDuty was founded in 2009, headquartered in San Francisco, CA, USA by Alex Solomon, Andrew Miklas, Baskar Puvanathasan.

How big is PagerDuty?

PagerDuty reports 1000-1500 employees, 30,000+ (paid + free); ~15,247 paid customers, ~$497M (Oct 2025) ARR.

AI visibility report

PagerDuty ranks #3 in Incident Management & On-Call AI search.

Outside the top three on 6 of the 25 prompts buyers actually ask.

incident.io is cited on 6 of those losses.

25 prompts

6 platforms

Updated Sep 27, 2026 - refreshed weekly

Track PagerDuty daily

14-day free trial. No card required. Setup comes pre-filled for PagerDuty.

Track PagerDuty across these prompts daily.

Start your 14-day trial

27percent

Presence Rate

Low presence

#3 among 11 vendors · still absent from 72.7% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

#3of 11

Peer Ranking

#1#11

Above averagein Incident Management & On-Call

Key Metrics

Presence Rate

27.3%

Share of Voice

18.7%

Avg Position

#2.2

Docs Presence

0.0%

Blog Presence

2.0%

Brand Mentions

0.0%

Platform Breakdown

ChatGPT

64%16/25 prompts

Perplexity

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

PagerDuty, Inc. (NYSE: PD) is a publicly traded digital operations management company headquartered in San Francisco, California. Founded in 2009 by former Amazon engineers Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, the company provides the PagerDuty Operations Cloud — an AI-powered platform integrating incident management, on-call scheduling, AIOps, runbook automation, generative AI, and post-incident reviews. Trusted by more than 30,000 organizations including 68% of the Fortune 100, PagerDuty serves SREs, DevOps engineers, IT operations teams, and enterprise leaders seeking to reduce downtime, manage on-call fatigue, and automate operational workflows. The company reported approximately $497 million in ARR as of October 2025 and achieved GAAP profitability in consecutive quarters of FY2026.

PagerDuty Operations Cloud is a SaaS platform for end-to-end digital operations management, providing on-call scheduling and escalation, AI-driven alert noise reduction, automated incident workflows, generative AI assistance, post-incident reviews, runbook automation, and status pages. It connects with 750+ monitoring, ITSM, collaboration, and cloud tools to centralize operations for always-on enterprise services.

AI visibility report

PagerDuty ranks #3 in Incident Management & On-Call AI search.

Outside the top three on 6 of the 25 prompts buyers actually ask.

incident.io is cited on 6 of those losses.

25 prompts

6 platforms

Updated Sep 27, 2026 - refreshed weekly

Track PagerDuty daily

14-day free trial. No card required. Setup comes pre-filled for PagerDuty.

Track PagerDuty across these prompts daily.

Start your 14-day trial

27percent

Presence Rate

Low presence

#3 among 11 vendors · still absent from 72.7% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

#3of 11

Peer Ranking

#1#11

Above averagein Incident Management & On-Call

Key Metrics

Presence Rate

27.3%

Share of Voice

18.7%

Avg Position

#2.2

Docs Presence

0.0%

Blog Presence

2.0%

Brand Mentions

0.0%

Platform Breakdown

ChatGPT

64%16/25 prompts

Perplexity

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

Reviews

4.5/5G2·924+

Praised

Reliable and fast multi-channel alerting (SMS, phone, push, email)
Flexible on-call scheduling and escalation policy configuration
Deep integration ecosystem (750+ tools)
Strong enterprise compliance and security posture
AI-powered alert grouping and noise reduction
Useful analytics and operational maturity reporting
Responsive mobile app for incident management on the go

Criticized

High and unpredictable pricing; many essential features require expensive add-ons
Complex and non-intuitive UI, especially for schedule overrides and rotation management
Alert overload / repeated calls during large-scale incidents
Steep learning curve for enterprise Event Orchestration deployments
Slow billing and account support responsiveness
Limited Slack-native workflow depth compared to newer competitors

PagerDuty holds a 4.5/5 rating across 924 reviews on G2 (as of April 2026), with 71% five-star ratings. Reviewers consistently praise the reliability and speed of multi-channel alerting (SMS, phone, push, email), flexible on-call scheduling, and deep integration ecosystem. The platform is widely viewed as the enterprise standard for incident management. Common criticisms include high and escalating pricing (especially with add-ons), a complex and non-intuitive UI for schedule management and configuration, alert overload during large incidents, and a steep learning curve for enterprise deployments. Gartner Peer Insights reviewers echo that PagerDuty remains dominant for large enterprises, particularly due to its compliance posture, but note that newer competitors are gaining share with more modern, collaboration-centric UX.

Prompt	ChatGPT	Google AI Mode	Bing Copilot	Gemini Search	Perplexity	Grok
Capability5/5 cited (100%)
What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?	Your brand and a competitor were cited	A competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited

#	Brand	PresencePres.	Share of VoiceSoV	DocsDocs	BlogBlog	MentionsMent.	Avg PosPos
1	Rootly	39.3%	25.9%	2.7%	10.7%	0.0%	#3.6
2	incident.io	34.7%	25.6%	5.3%	23.3%	62.0%	#3.6
3	PagerDuty	27.3%	18.7%	0.0%	2.0%	0.0%	#2.2
4	Opsgenie	20.7%	16.7%	11.3%	0.7%	0.0%	#4.3
5	FireHydrant	9.3%	5.5%	6.7%	0.7%	30.7%	#3.2
6	Grafana	5.3%	2.6%	2.0%	0.0%	1.3%	#4.6
7	ilert	4.7%	2.9%	0.7%	0.0%	0.0%	#5.6
8	OneUptime	2.7%	1.4%	0.0%	0.7%	3.3%	#6.4
9	Better Stack	1.3%	0.6%	0.0%	0.0%	13.3%	#4.5
10	Spike.sh	0.0%	0.0%	0.0%	0.0%	1.3%	—
11	Squadcast	0.0%	0.0%	0.0%	0.0%	0.0%	—

Developer Experience4/5 cited (80%)
What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?	Your brand and a competitor were cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

Integrations & Ecosystem4/5 cited (80%)
Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?	Your brand and a competitor were cited	Your brand and a competitor were cited	A competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited

Performance & Reliability5/5 cited (100%)
Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?	Your brand and a competitor were cited	A competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

PagerDuty ranks #3 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

PagerDuty ranks #3 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and PagerDuty is not.

Where PagerDuty is winning5

Where PagerDuty is losing5

Key Facts

Key Capabilities10

Key Use Cases8

PagerDuty customer outcomes

Recent Trend

How AI describes PagerDuty3

Most cited sources8

Alternatives in Incident Management & On-Call6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

Setup & First Run4/5 cited (80%)
What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?	Neither your brand nor a competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited

PagerDuty ranks #3 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

PagerDuty ranks #3 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and PagerDuty is not.

Where PagerDuty is winning5

Where PagerDuty is losing5

Key Facts

Key Capabilities10

Key Use Cases8

PagerDuty customer outcomes

Recent Trend

How AI describes PagerDuty3

Most cited sources8

Alternatives in Incident Management & On-Call6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

What does PagerDuty do?

Who is PagerDuty best for?

How is PagerDuty priced?

What are the alternatives to PagerDuty?

What do users praise about PagerDuty?

What are common complaints about PagerDuty?

When was PagerDuty founded and where?

How big is PagerDuty?