Who is FireHydrant best for?

FireHydrant is built for Site Reliability Engineers (SREs), DevOps and platform engineering teams, Engineering managers and incident commanders, IT operations teams at mid-market and enterprise companies. Common use cases include Declaring and coordinating major incident response across engineering teams; On-call scheduling and alert routing with noise reduction; Automating incident workflows via runbooks and Slack/Teams bots.

How is FireHydrant priced?

FireHydrant offers a 14-day free trial covering up to 10 responders, 2 runbooks, 3 integrations, and 1 status page—no credit card required. The Platform Pro tier is priced at $9,600/year for up to 20 responders, 5 runbooks, unlimited escalation policies, on-call scheduling, and SSO. Enterprise pricing is custom and adds AI features (summaries, retrospectives, triage), unlimited runbooks, private incidents, private status pages, incident analytics, unlimited custom fields, SCIM, audit logs, Slack Enterprise Grid, and a dedicated customer success manager. Signals alerting is charged per alert sent (usage-based), with volume discounting available at the Enterprise tier.

What are the alternatives to FireHydrant?

Common Incident Management & On-Call alternatives to FireHydrant include incident.io, Rootly, PagerDuty, Opsgenie, Grafana. See the full comparison hub at /verticals/incident-management-and-on-call/compare.

What do users praise about FireHydrant?

Users frequently praise: Slack integration and chatbot experience; Automated runbooks reducing on-call stress; Responsive and helpful customer support; AI summarization reducing admin toil during incidents; Centralized incident coordination reducing context switching; Flexible runbook and escalation policy configuration; Service catalog enabling clear service ownership.

What are common complaints about FireHydrant?

Frequently cited limitations: Steep initial setup and configuration; Pricing escalates quickly for larger or growing teams; Post-incident review functionality still maturing; Fewer features than longer-established tools like PagerDuty; Primary web UI interface less suited to fully chat-first workflows; Notification volume can overwhelm during tool migrations.

When was FireHydrant founded and where?

FireHydrant was founded in 2018, headquartered in New York, NY, USA by Robert Ross, Dylan Nielsen.

How big is FireHydrant?

FireHydrant reports 51-200 employees.

AI visibility report

FireHydrant ranks #5 in Incident Management & On-Call AI search.

Outside the top three on 21 of the 25 prompts buyers actually ask.

incident.io is cited on 20 of those losses.

25 prompts

6 platforms

Updated Aug 16, 2026 - refreshed weekly

Track FireHydrant daily

Free trial. Setup comes pre-filled for FireHydrant.

Track FireHydrant across these prompts daily.

Start free trial

7percent

Presence Rate

Low presence

#5 among 11 vendors · still absent from 92.7% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

+0.63

Sentiment

-1.00.0+1.0

Very positive

#5of 11

Peer Ranking

#1#11

Mid-packin Incident Management & On-Call

Key Metrics

Presence Rate

7.3%

Share of Voice

6.0%

Avg Position

#6.5

Docs Presence

6.0%

Blog Presence

0.0%

Brand Mentions

24.0%

Platform Breakdown

ChatGPT

36%9/25 prompts

Perplexity

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

FireHydrant is an all-in-one incident management and on-call platform founded in 2018 and headquartered in New York, NY. Co-founded by Robert Ross and Dylan Nielsen, the platform covers the full incident lifecycle: on-call scheduling and alerting (Signals), automated runbooks, Slack/Teams-native response, status pages, AI-enriched summaries and retrospectives, a built-in service catalog, and MTTX analytics. Customers including DocuSign, LaunchDarkly, 1Password, Palo Alto Networks, BP, and Qlik rely on FireHydrant to reduce downtime and improve reliability. The company raised $32.5M in venture funding from Menlo Ventures, Harmony Partners, Salesforce Ventures, and others, and acquired Blameless in August 2024. In December 2025, Freshworks (NASDAQ: FRSH) announced the acquisition of FireHydrant; the deal closed in Q1 2026, with FireHydrant planned as the incident management and reliability layer within Freshservice.

AI visibility report

FireHydrant ranks #5 in Incident Management & On-Call AI search.

Outside the top three on 21 of the 25 prompts buyers actually ask.

incident.io is cited on 20 of those losses.

25 prompts

6 platforms

Updated Aug 16, 2026 - refreshed weekly

Track FireHydrant daily

Free trial. Setup comes pre-filled for FireHydrant.

Track FireHydrant across these prompts daily.

Start free trial

7percent

Presence Rate

Low presence

#5 among 11 vendors · still absent from 92.7% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

+0.63

Sentiment

-1.00.0+1.0

Very positive

#5of 11

Peer Ranking

#1#11

Mid-packin Incident Management & On-Call

Key Metrics

Presence Rate

7.3%

Share of Voice

6.0%

Avg Position

#6.5

Docs Presence

6.0%

Blog Presence

0.0%

Brand Mentions

24.0%

Platform Breakdown

ChatGPT

36%9/25 prompts

Perplexity

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

Reviews

4.5/5G2·141+

Praised

Slack integration and chatbot experience
Automated runbooks reducing on-call stress
Responsive and helpful customer support
AI summarization reducing admin toil during incidents
Centralized incident coordination reducing context switching
Flexible runbook and escalation policy configuration
Service catalog enabling clear service ownership

Criticized

Steep initial setup and configuration
Pricing escalates quickly for larger or growing teams
Post-incident review functionality still maturing
Fewer features than longer-established tools like PagerDuty
Primary web UI interface less suited to fully chat-first workflows
Notification volume can overwhelm during tool migrations

FireHydrant holds a 4.5/5 rating on G2 from 141 reviews, with 73% five-star ratings. Reviewers consistently praise the Slack integration, automated runbooks, ease of incident coordination, and responsive customer support. Common criticisms include steeper initial setup, some missing features compared to longer-established tools like PagerDuty, pricing concerns for smaller teams, and post-incident review tooling that is still maturing. G2 awarded FireHydrant High Performer badges in Winter 2023 for overall, enterprise, and UK categories.

Prompt	Perplexity	Bing Copilot	ChatGPT	Google AI Mode	Gemini Search	Grok
Capability2/5 cited (40%)
I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?	Neither your brand nor a competitor was cited	A competitor was cited	A competitor was cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited
What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?

#	Brand	PresencePres.	Share of VoiceSoV	DocsDocs	BlogBlog	MentionsMent.	Avg PosPos	Sentiment
1	incident.io	51.3%	39.0%	8.7%	41.3%	61.3%	#4.1	+0.38
2	Rootly	44.7%	33.3%	12.0%	14.7%	0.0%	#4.1	+0.42
3	PagerDuty	14.7%	10.2%	0.0%	1.3%	0.0%	#3.5	+0.51
4	Opsgenie	10.7%	6.7%	6.0%	0.0%	0.0%	#6.2	+0.45
5	FireHydrant	7.3%	6.0%	6.0%	0.0%	24.0%	#6.5	+0.63
6	OneUptime	2.7%	1.5%	0.0%	1.3%	3.3%	#4.0	+0.35
7	Grafana	2.7%	1.5%	1.3%	0.0%	2.0%	#7.2	+0.57
8	Better Stack	2.0%	0.7%	0.0%	0.0%	13.3%	#1.0	+0.33
9	ilert	1.3%	1.0%	0.0%	0.0%	0.0%	#6.0	+0.60
10	Squadcast	0.7%	0.2%	0.0%	0.0%	0.0%	#5.0	+0.60
11	Spike.sh	0.0%	0.0%	0.0%	0.0%	0.7%	—	—

Developer Experience2/5 cited (40%)
Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience?	Neither your brand nor a competitor was cited	A competitor was cited	Your brand and a competitor were cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

Integrations & Ecosystem2/5 cited (40%)
Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?	A competitor was cited	A competitor was cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited

Performance & Reliability1/5 cited (20%)
Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage?	Your brand and a competitor were cited	Neither your brand nor a competitor was cited	A competitor was cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

FireHydrant ranks #5 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

FireHydrant ranks #5 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and FireHydrant is not.

Where FireHydrant is winning3

Where FireHydrant is losing5

Key Facts

Key Capabilities10

Key Use Cases7

FireHydrant customer outcomes

Recent Trend

How AI describes FireHydrant3

Most cited sources8

Alternatives in Incident Management & On-Call6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

Setup & First Run4/5 cited (80%)
What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

FireHydrant ranks #5 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

FireHydrant ranks #5 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and FireHydrant is not.

Where FireHydrant is winning3

Where FireHydrant is losing5

Key Facts

Key Capabilities10

Key Use Cases7

FireHydrant customer outcomes

Recent Trend

How AI describes FireHydrant3

Most cited sources8

Alternatives in Incident Management & On-Call6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

What does FireHydrant do?

Who is FireHydrant best for?

How is FireHydrant priced?

What are the alternatives to FireHydrant?

What do users praise about FireHydrant?

What are common complaints about FireHydrant?

When was FireHydrant founded and where?

How big is FireHydrant?