AI visibility report
OneUptime ranks #10 in Incident Management & On-Call AI search.
Outside the top three on 22 of the 25 prompts buyers actually ask.
incident.io is cited on 22 of those losses.
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Track OneUptime across these prompts daily.
Start free trial#10 among 11 vendors · still absent from 96% of tracked prompt responses
Top-3 citations across 150 prompt × platform pairs
Peer Ranking
Key Metrics
Platform Breakdown
ChatGPT
Google AI Mode
Gemini Search
Perplexity
Bing Copilot
GrokNarrower footprint, stronger tone. OneUptime ranks #10 on presence but #3 on sentiment. That means the brand is framed well when it appears, but still needs broader prompt-response coverage.
Where OneUptime is losing
Prompts where competitors are visible and OneUptime is not.
These prompt-level losses are the first prompts to track and repair.
Where OneUptime is winning1
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?
Avg # 1.0 · 1 platform
Where OneUptime is losing5
Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?
Competitors on 5 platforms
Track this promptWhat incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?
Competitors on 5 platforms
Track this promptWhat incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?
Competitors on 5 platforms
Track this promptLooking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?
Competitors on 4 platforms
Track this promptWhich incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?
Competitors on 4 platforms
Track this prompt
Track OneUptime daily before the next report refresh.
Track these gapsResearch dossierCapabilities, use cases, sources, reviews, pricing, and FAQ
Overview
OneUptime is an open-source observability and incident management platform developed by HackerBay, Inc. and released under the Apache 2.0 license. It is designed to replace multiple commercial SaaS tools—including PagerDuty, StatusPage.io, Pingdom, Datadog, and Sentry—with a single unified platform. Core capabilities span uptime and synthetic monitoring from 100+ global probe locations, on-call scheduling with escalation policies, incident lifecycle management, customizable customer-facing status pages, centralized log management, distributed tracing, application performance metrics, error tracking, no-code workflow automation, and an AI Agent that autonomously opens pull requests to resolve detected issues. The platform is available as a managed cloud service or as a fully self-hosted deployment via Helm or Docker Compose. It holds 6.8k GitHub stars and targets DevOps engineers, SRE teams, and platform engineers seeking cost-efficient, vendor-neutral observability.
OneUptime is a fully open-source (Apache 2.0), self-hostable or cloud-hosted observability platform that unifies uptime monitoring, on-call scheduling, incident management, status pages, log management, distributed tracing, APM metrics, error tracking, workflow automation, and AI-powered auto-remediation into a single product. It positions itself as a cost-effective, vendor-neutral alternative to assembling separate commercial tools for each of these functions.
Key Facts
- Founded
- 2015
- HQ
- New York, USA
- Founders
- Nawaz Dhandala
- Employees
- 11-50
- Funding
- $600K
- Status
- Private
Target users
Key Capabilities10
- Uptime and synthetic monitoring from 100+ global probe locations (HTTP, TCP, UDP, DNS, ICMP, Playwright-based user journeys)
- On-call scheduling with multi-tier escalation policies, rotation management, phone/SMS/push alerts, and vacation/OOO overrides
- Incident management with Slack/Teams declaration, auto-assigned ownership, automatic timeline capture, severity levels, and postmortem templates
- Customizable public and private status pages with custom domains, branding, subscriber notifications (email, SMS, RSS), and 90-day uptime history
- Log management with OpenTelemetry and Fluentd ingestion, full-text search, real-time tailing, and log-based alerting
- Distributed tracing (APM) with end-to-end request tracing, auto-discovered service maps, and span-level latency analysis
- Application performance metrics with Prometheus/StatsD/OpenTelemetry support, anomaly alerts, and 13-month retention
- Error tracking with stack traces, intelligent grouping, deploy-linked regression detection, and AI-suggested fixes
- No-code workflow automation builder with 5,000+ integrations, event/schedule triggers, and custom script execution
- AI Agent for autonomous incident triage, root-cause analysis, and automated GitHub/GitLab pull request creation for code fixes
Key Use Cases7
- Replacing fragmented monitoring stacks (PagerDuty + Pingdom + StatusPage.io + Datadog) with a single open-source platform
- Self-hosting observability infrastructure for data residency, HIPAA, PCI-DSS, or government compliance requirements
- On-call schedule management and alert routing for SRE and DevOps teams seeking to reduce engineer burnout
- Customer-facing incident communication via branded status pages with subscriber notifications
- Full-stack observability for microservices (logs + traces + metrics + errors correlated in one view)
- AI-assisted automated remediation: detecting production errors and auto-generating fix pull requests
- Cost reduction for teams paying per-host or per-user for commercial observability/alerting tools
Recent Trend
How AI describes OneUptime3
\[1\] ### Self-hosted options If you prefer self-hosting, platforms like OneUptime and OpsKnight support incident management and status pages.
What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?
OneUptime * On-call scheduling with multi-channel delivery (phone, SMS, email, push, and some integrations like Slack).
I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?
OneUptime The leading incident management platforms that provide official APIs and Terraform/Pulumi providers to manage schedules and routing rules as code include: ### 1\.
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?
Most cited sources5
6OneUptime | The Open-Source Observability Platform
oneuptime.com·Blog Post
- 5
How to Use Terraform with Incident Management Tools
oneuptime.com·Blog Post
- 4
On-Call Policies and Alerts. - OneUptime
oneuptime.com·Product Page
- 3
10 Best PagerDuty Alternatives in 2026
oneuptime.com·Product Page
- 1
Incident.io vs OneUptime: Comparing Incident Management Platforms
oneuptime.com·Product Page
Alternatives in Incident Management & On-Call6
OneUptime competes as the open-source, self-hostable alternative to the combined stack of PagerDuty + StatusPage.io + Pingdom + Datadog + Sentry.
- Its core differentiation is a single unified platform (Apache 2.0 licensed) that eliminates tool sprawl by combining uptime monitoring, incident management, on-call scheduling, status pages, logs, APM/traces, error tracking, AI-assisted remediation, and no-code workflows—without per-host or per-user pricing.
- It explicitly markets against per-seat SaaS pricing models and vendor lock-in, appealing to cost-sensitive teams, compliance-sensitive organizations (self-hosting for data residency), and open-source communities.
- It holds a lower public brand visibility score (rank 6 of 11 in its vertical) than established players like PagerDuty or Opsgenie, but competes on breadth, price, and open-source governance.
Reviews
Praised
- Open-source and fully self-hostable
- Replaces multiple paid tools with one platform
- Cost savings vs. commercial alternatives
- Active GitHub community and responsive maintainers
- Free tier available with core monitoring features
- OpenTelemetry-native integrations
Criticized
- Self-hosting is complex with many interdependent services
- Slow vendor support response times on lower tiers
- Some features listed as 'coming soon'
- Very limited public third-party review data
- G2 vendor profile inactive for over a year
Public review data for OneUptime is sparse. On G2, the product holds a 3.7/5 rating from 5 reviews, with 80% 5-star and 20% 1-star ratings—the vendor profile has not been actively managed for over a year. Positive reviewers highlight the cost savings versus commercial alternatives, the open-source flexibility, and community responsiveness on GitHub. Critical reviewers cite slow vendor support response times and complexity when troubleshooting self-hosted deployments. No verifiable scores were found on Gartner Peer Insights, Capterra, or TrustRadius at the time of research.
Pricing
Free tier ($0/month): 1 status page, 100 subscribers, unlimited manual monitors, basic incident management, 15-day data retention for logs/APM, 5-business-day email support, 99% SLA. Growth tier ($22/month): unlimited status pages and subscribers, on-call rotation/alerts, 5,000+ integrations, API access, 1-business-day support, 99.9% SLA. Scale tier ($99/month): adds SSO, advanced RBAC, 6-hour chat/email support, 99.95% SLA. Enterprise tier: custom annual pricing, dedicated engineer, 1-hour phone support, custom data residency and retention, private cloud or SaaS options. Usage-based add-ons across all plans: active monitors at $1/monitor/month; SMS alerts at $0.10/SMS; phone call alerts at $0.10/minute (or bring your own Twilio); telemetry ingestion at $0.10/GB (15-day default retention); AI Agent at $0.02/1,000 tokens (or bring your own LLM). Annual billing offers a 17% discount.
Limitations
- Self-hosting involves significant operational complexity—the platform has many moving parts and troubleshooting often requires reading source code or community configurations.
- The G2 profile has only 5 reviews and has not been actively managed by the vendor for over a year, suggesting limited investment in public review presence.
- Customer support response times have drawn criticism, particularly for non-enterprise tiers (5-business-day SLA on the free plan).
- Some features are listed as 'coming soon' on the pricing page (container monitoring, Kubernetes cluster monitoring UI, webhook alerts, vacation/OOO policy, on-call pay, on-call reports).
- The free plan caps status pages at 1 and subscribers at 100.
- There is no evidence of a large independent analyst review presence (e.g., Gartner Magic Quadrant, Forrester Wave).
Frequently asked questions
Topic coverageCoverage by buyer topic
Topic Coverage
Prompt-Level Results
| Prompt | Google AI Mode | Gemini Search | ChatGPT | Bing Copilot | Perplexity | Grok |
|---|---|---|---|---|---|---|
Capability1/5 cited (20%) | ||||||
What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage? | ||||||
I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options? | ||||||
Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics? | ||||||
What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires? | ||||||
Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? | ||||||
Developer Experience1/5 cited (20%) | ||||||
Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this? | ||||||
Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience? | ||||||
What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager? | ||||||
What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction? | ||||||
Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | ||||||
Integrations & Ecosystem2/5 cited (40%) | ||||||
Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention? | ||||||
Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? | ||||||
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | ||||||
What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | ||||||
Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | ||||||
Performance & Reliability2/5 cited (40%) | ||||||
Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality? | ||||||
Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage? | ||||||
What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down? | ||||||
Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds? | ||||||
What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules? | ||||||
Setup & First Run0/5 cited (0%) | ||||||
Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? | ||||||
Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch? | ||||||
What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat? | ||||||
I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day? | ||||||
What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription? | ||||||
Turn this matrix into daily prompt monitoring.
Track prompt changesVertical Ranking
| # | Brand | PresencePres. | Share of VoiceSoV | DocsDocs | BlogBlog | MentionsMent. | Avg PosPos | Sentiment |
|---|---|---|---|---|---|---|---|---|
| 1 | incident.io | 44.7% | 39.1% | 3.3% | 42.0% | 36.7% | #5.3 | +0.42 |
| 2 | Rootly | 26.7% | 17.7% | 1.3% | 7.3% | 22.0% | #5.9 | +0.38 |
| 3 | PagerDuty | 17.3% | 9.8% | 0.0% | 1.3% | 14.7% | #6.5 | +0.29 |
| 4 | Opsgenie | 16.7% | 12.1% | 0.7% | 0.0% | 12.7% | #7.5 | +0.32 |
| 5 | Spike.sh | 6.7% | 2.7% | 0.0% | 3.3% | 4.0% | #6.2 | +0.16 |
| 6 | ilert | 6.7% | 3.6% | 0.7% | 1.3% | 6.0% | #6.4 | +0.49 |
| 7 | Better Stack | 6.0% | 3.6% | 0.0% | 0.0% | 4.7% | #7.4 | +0.37 |
| 8 | Grafana | 5.3% | 2.2% | 1.3% | 0.7% | 3.3% | #4.8 | +0.62 |
| 9 | FireHydrant | 4.7% | 5.8% | 2.7% | 1.3% | 4.7% | #8.7 | +0.44 |
| 10 | OneUptime | 4.0% | 2.0% | 0.0% | 2.0% | 4.0% | #5.2 | +0.48 |
| 11 | Squadcast | 3.3% | 1.3% | 0.0% | 2.7% | 0.7% | #8.3 | +0.22 |
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