AI visibility report for Atlassian (Opsgenie)
Vertical: Incident Management & On-Call
AI search visibility benchmark across 5 platforms in Incident Management & On-Call.
Also benchmarked
Atlassian (Opsgenie) appears in 2 other verticals
Presence Rate
Top-3 citations across 125 prompt × platform pairs
Sentiment
Peer Ranking
Key Metrics
Platform Breakdown
Grok
Google AI Mode
ChatGPT
Gemini Search
PerplexityOverview
Atlassian Opsgenie is a cloud-based incident management and on-call alerting platform originally founded around 2012 and acquired by Atlassian in September 2018 for $295 million. Designed for DevOps and IT operations teams, Opsgenie centralizes alerts from over 200 integrated monitoring and ticketing tools, routes notifications through email, SMS, voice call, and mobile push, and enforces on-call schedules and escalation policies to ensure critical issues are never missed. The platform includes incident management with timeline tracking, stakeholder communications, service status pages, postmortem reporting, and operational analytics. It integrates natively with Atlassian products including Jira, Jira Service Management, Confluence, Bitbucket, and Statuspage. As of March 2025, Atlassian announced Opsgenie's sunset: new sales ended June 4, 2025, with full end-of-support on April 5, 2027, as capabilities migrate to Jira Service Management.
Opsgenie is Atlassian's incident management and on-call alerting product, providing alert routing, escalation policies, on-call schedule management, and incident coordination for DevOps and IT operations teams. It is currently in end-of-sale sunset mode, with its capabilities being consolidated into Jira Service Management ahead of an April 5, 2027 shutdown.
Key Facts
- Founded
- 2012
- HQ
- Boston, MA, USA (Opsgenie origin); Sydney, Australia (Atlassian parent)
- Founders
- Berkay Mollamustafaoğlu
- Employees
- 10000-15000
- Funding
- $295M acquisition by Atlassian (2018); o
- Customers
- 4,000+ (Opsgenie-specific, as reported a
- Status
- Public (NASDAQ: TEAM) — Opsgenie product sunset April 5, 202
Target users
Key Capabilities10
- Multi-channel alerting via email, SMS, voice call, and iOS/Android push notifications
- On-call schedule management with daily, weekly, and custom rotations and override rules
- Escalation policies and routing rules (up to 100 rules per team) with time-based logic
- 200+ pre-built integrations with monitoring, ITSM, ticketing, and ChatOps tools
- Incident management with timeline tracking, alert clustering, and incident templates
- Service-aware incident management with stakeholder communications and status pages
- ChatOps integrations with Slack and Microsoft Teams for collaborative war-room coordination
- Advanced reporting and analytics including MTTR, on-call workload, and team productivity
- Heartbeat monitoring for detecting silent service or job failures
- Edge encryption and SSO support for enterprise security and compliance
Key Use Cases7
- On-call rotation scheduling and paging for DevOps and engineering teams
- Centralizing alerts from multiple monitoring tools into a single alert management platform
- Incident response coordination with escalation policies and multi-team communication
- Stakeholder notification and public/internal status page management during outages
- Post-incident analysis and blameless postmortem reporting
- Heartbeat monitoring for detecting silent batch job or service failures
- Replacing ad hoc paging workflows for 24/7 IT operations and NOC coverage
Atlassian (Opsgenie) customer outcomes
Hillsouth reported zero missed critical alerts and no unanswered escalations since implementing Opsgenie, per a testimonial on the Atlassian Opsgenie features page.
Recent Trend
How AI describes Atlassian (Opsgenie)
No concise AI response excerpt is available for this brand yet.
Most cited sources8
17Integrate Opsgenie with Statuspage | Opsgenie | Atlassian Support
support.atlassian.com·Documentation
15Opsgenie - Statuspage integration | Atlassian
atlassian.com·Comparison
- 15
Opsgenie vs. PagerDuty | Atlassian
atlassian.com·Comparison
- 13
Set up a PagerDuty integration | Statuspage | Atlassian Support
support.atlassian.com·Documentation
- 12
Opsgenie - IT alerting | Atlassian
atlassian.com·Product Page
- 8
Incident Postmortem Templates: Improve Response Process
atlassian.com·Article
Alternatives in Incident Management & On-Call6
Opsgenie positioned itself as the cost-effective, Atlassian-ecosystem-native alternative to PagerDuty, leveraging deep bi-directional integrations with Jira, Jira Service Management, Confluence, Statuspage, and Bitbucket to appeal to teams already embedded in the Atlassian toolchain.
- With tiered per-user pricing starting below $10/user/month and 200+ pre-built integrations, it targeted mid-market DevOps and IT Ops teams seeking a consolidated alerting and on-call solution.
- As of March 2025, Atlassian announced Opsgenie's sunset, with all capabilities migrating to Jira Service Management.
Reviews
Praised
- Deep native integration with Jira and Jira Service Management
- Reliable multi-channel alert delivery (email, SMS, voice, push)
- Easy setup of integrations with 200+ monitoring tools
- Flexible on-call scheduling and rotation configuration
- Cost-effective alternative to PagerDuty for Atlassian teams
- Strong escalation policy and routing rule capabilities
- Comprehensive visibility into who is on-call at any time
Criticized
- Confusing UI for managing complex weekly rotating schedules
- Fixed color coding in on-call schedules impairs at-a-glance readability
- ITSM and outgoing integrations gated behind higher-tier plans
- Steeper learning curve compared to newer competitors
- Long-standing UI pain points unaddressed by vendor before sunset
- Product sunset creating migration burden and strategic uncertainty
Opsgenie earns solid ratings on G2 (4.3/5 from 52 reviews) and TrustRadius (8.3/10 from 50 reviews). Users consistently praise its deep integrations with Atlassian products and reliable multi-channel alert delivery. Teams already using Jira particularly value the native connectivity and cost savings versus PagerDuty. Criticisms center on a confusing scheduling UI for complex rotations, fixed color-coding limitations in on-call views, and a steeper learning curve compared to newer tools. The product's impending sunset is an emerging concern in recent reviews.
Pricing
Opsgenie offered four tiers prior to end-of-sale (June 4, 2025): Free ($0 for up to 5 users), Essentials ($9.45/user/month billed annually or $11.55/month billed monthly), Standard ($19.95/user/month annually or $24.15/month), and Enterprise ($31.90/user/month annually or $38.50/month). Volume discounts applied at 26, 51, 101, 251, 501, 1,001, 2,501, and 10,000+ user thresholds, with per-user rates dropping as low as $3.70/user/month at scale. Standard and Enterprise plans include unlimited SMS/voice (US/Canada), unlimited incidents and postmortems, and 24/7 phone support on Enterprise. New purchases, upgrades, and downgrades are no longer available as of June 4, 2025; existing subscribers may renew until April 5, 2027.
Limitations
- Opsgenie is in end-of-sale mode as of June 4, 2025 and reaches end-of-support on April 5, 2027; new subscriptions are no longer available and plan upgrades/downgrades are blocked.
- Existing customers must migrate to Jira Service Management before the deadline.
- ITSM, ticketing, and outgoing integrations are restricted to Standard and Enterprise plans, limiting Free and Essentials users.
- Reviewers cite a confusing UI for complex rotating schedules, limited visual customization (fixed color coding for on-call users), and a steeper learning curve compared to newer competitors.
- G2 ease-of-use scores trail competitors like Better Stack.
- International SMS and voice notification costs can be significant on lower-tier plans.
Frequently asked questions
Topic Coverage
Prompt-Level Results
| Prompt | Google AI Mode | Perplexity | ChatGPT | Gemini Search | Grok |
|---|---|---|---|---|---|
Capability5/5 cited (100%) | |||||
What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage? | |||||
Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics? | |||||
I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options? | |||||
What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires? | |||||
Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? | |||||
Developer Experience5/5 cited (100%) | |||||
What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager? | |||||
Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this? | |||||
Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience? | |||||
What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction? | |||||
Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | |||||
Integrations & Ecosystem5/5 cited (100%) | |||||
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | |||||
Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? | |||||
What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | |||||
Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | |||||
Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention? | |||||
Performance & Reliability5/5 cited (100%) | |||||
Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds? | |||||
What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down? | |||||
Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality? | |||||
What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules? | |||||
Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage? | |||||
Setup & First Run4/5 cited (80%) | |||||
Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch? | |||||
What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat? | |||||
What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription? | |||||
Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? | |||||
I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day? | |||||
Strengths2
Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?
Avg # 2.0 · 3 platforms
What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?
Avg # 3.0 · 1 platform
Gaps5
What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?
Competitors on 5 platforms
What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?
Competitors on 5 platforms
What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?
Competitors on 4 platforms
Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?
Competitors on 4 platforms
Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies?
Competitors on 4 platforms
Vertical Ranking
| # | Brand | PresencePres. | Share of VoiceSoV | DocsDocs | BlogBlog | MentionsMent. | Avg PosPos | Sentiment |
|---|---|---|---|---|---|---|---|---|
| 1 | incident.io | 68.8% | 21.7% | 8.8% | 61.6% | 60.0% | #24.1 | +0.30 |
| 2 | Rootly, Inc. | 56.0% | 26.1% | 8.0% | 14.4% | 48.0% | #23.4 | +0.37 |
| 3 | PagerDuty, Inc. | 44.0% | 18.4% | 3.2% | 21.6% | 36.0% | #27.4 | +0.39 |
| 4 | Atlassian (Opsgenie) | 40.0% | 10.1% | 14.4% | 0.0% | 34.4% | #25.6 | +0.38 |
| 5 | FireHydrant | 25.6% | 8.2% | 16.8% | 12.8% | 25.6% | #42.8 | +0.44 |
| 6 | OneUptime | 23.2% | 3.9% | 0.0% | 20.0% | 20.0% | #22.4 | +0.32 |
| 7 | Spike.sh | 19.2% | 2.5% | 0.0% | 4.8% | 17.6% | #27.2 | +0.43 |
| 8 | Squadcast (acquired by SolarWinds) | 16.8% | 3.1% | 4.0% | 10.4% | 12.8% | #41.1 | +0.47 |
| 9 | ilert GmbH | 16.0% | 3.1% | 3.2% | 7.2% | 15.2% | #29.5 | +0.42 |
| 10 | Grafana Labs | 6.4% | 1.9% | 4.0% | 3.2% | 5.6% | #46.2 | +0.32 |
| 11 | Better Stack | 6.4% | 0.9% | 0.0% | 0.0% | 4.0% | #55.1 | +0.17 |
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