Who is New Relic best for?

New Relic is built for Software engineers and application developers (APM, error tracking, distributed tracing), Site reliability engineers (SRE) and DevOps teams (incident response, alerting, AIOps), Platform and infrastructure engineers (Kubernetes, cloud, network monitoring), Security engineers (runtime vulnerability management, fraud detection). Common use cases include Application performance monitoring and MTTR reduction for distributed microservices; Full-stack observability consolidation to replace multiple siloed monitoring tools; Kubernetes and cloud-native infrastructure monitoring.

How is New Relic priced?

Usage-based model with four tiers. Free: 100 GB data ingest/month, 1 full platform user, unlimited basic users, 8-day default data retention—no credit card required. Standard: up to 5 full platform users, additional full platform users at $10 (first) / $99 each, data at $0.40/GB beyond 100 GB. Pro: unlimited full platform users at $349/user/year (or $418.80/month pay-as-you-go), data at $0.40/GB (original) or $0.60/GB (Data Plus with extended retention and FedRAMP/HIPAA eligibility). Enterprise: custom pricing, FedRAMP Moderate and HIPAA compliance, 24/7 dedicated support, 1-hour critical response SLA. An optional Compute pricing model (CCU-based, no user fees) is available on Pro and Enterprise. No host, agent, or container-count fees on any tier.

What are the alternatives to New Relic?

Common Observability & Monitoring alternatives to New Relic include Datadog, Grafana, Dynatrace, Splunk, Elastic. See the full comparison hub at /verticals/observability-monitoring/compare.

What do users praise about New Relic?

Users frequently praise: Real-time monitoring and performance visibility across the full stack; Intuitive, customizable dashboards; Seamless multi-language and framework integrations; Comprehensive APM with distributed tracing and transaction-level detail; Reliable alerting and anomaly detection; Unified logs, metrics, and traces in a single platform; Generous free tier and transparent pricing model; Strong support and account team responsiveness.

What are common complaints about New Relic?

Frequently cited limitations: Pricing escalates quickly at scale; costs perceived as high for large data volumes; Steep learning curve for NRQL and advanced configuration; Complex initial setup and agent instrumentation effort; UI can feel cluttered with too many options; Feature deprecations (e.g., Drop Rules) force engineering rework; Limited default data retention on lower tiers (8 days); Account management continuity issues and sales org accessibility; Alert configuration lacks sufficient automation and intelligence in some workflows.

When was New Relic founded and where?

New Relic was founded in 2008, headquartered in San Francisco, USA by Lew Cirne.

How big is New Relic?

New Relic reports 1001-5000 employees, ~15,900 customers.

AI visibility report

New Relic ranks #3 in Observability & Monitoring AI search.

Outside the top three on 11 of the 25 prompts buyers actually ask.

Grafana is cited on 6 of those losses.

25 prompts

6 platforms

Updated Sep 3, 2026 - refreshed weekly

Track New Relic daily

Free trial. Setup comes pre-filled for New Relic.

Track New Relic across these prompts daily.

Start free trial

14percent

Presence Rate

Low presence

#3 among 14 vendors · still absent from 86% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

+0.54

Sentiment

-1.00.0+1.0

Very positive

#3of 14

Peer Ranking

#1#14

Above averagein Observability & Monitoring

Key Metrics

Presence Rate

14.0%

Share of Voice

16.0%

Avg Position

#17.8

Docs Presence

7.3%

Blog Presence

5.3%

Brand Mentions

54.7%

Platform Breakdown

ChatGPT

36%9/25 prompts

Grok

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

New Relic is a San Francisco-based, AI-powered observability platform founded in 2008 by Lew Cirne and taken private in November 2023 by Francisco Partners and TPG for approximately $6.5 billion. The platform delivers full-stack monitoring—spanning application performance management (APM), infrastructure, log management, digital experience monitoring, AI/LLM observability, AIOps, and security vulnerability management—under a single unified interface. New Relic supports over 800 pre-built integrations and is built on OpenTelemetry standards. It uses a transparent, usage-based pricing model with a perpetual free tier (100 GB/month). The company has been named a Gartner Magic Quadrant Leader for Observability Platforms every year since 2012, most recently for the 13th consecutive time in 2025.

New Relic Intelligent Observability Platform is a cloud-native, AI-powered SaaS product that unifies metrics, events, logs, and traces (MELT) across the full technology stack—from frontend browser and mobile applications through distributed microservices, databases, Kubernetes clusters, and cloud infrastructure. It combines APM 360, digital experience monitoring, AI/agentic monitoring, log intelligence, infrastructure monitoring, AIOps, and Security Rx into a single data platform with 800+ integrations, an NRQL query engine, customizable dashboards, smart alerting, and an AI assistant (New Relic AI). Agentic capabilities include an SRE Agent for automated incident remediation and an Agentic Platform for delivering observability signals into third-party AI workflows.

AI visibility report

New Relic ranks #3 in Observability & Monitoring AI search.

Outside the top three on 11 of the 25 prompts buyers actually ask.

Grafana is cited on 6 of those losses.

25 prompts

6 platforms

Updated Sep 3, 2026 - refreshed weekly

Track New Relic daily

Free trial. Setup comes pre-filled for New Relic.

Track New Relic across these prompts daily.

Start free trial

14percent

Presence Rate

Low presence

#3 among 14 vendors · still absent from 86% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

+0.54

Sentiment

-1.00.0+1.0

Very positive

#3of 14

Peer Ranking

#1#14

Above averagein Observability & Monitoring

Key Metrics

Presence Rate

14.0%

Share of Voice

16.0%

Avg Position

#17.8

Docs Presence

7.3%

Blog Presence

5.3%

Brand Mentions

54.7%

Platform Breakdown

ChatGPT

36%9/25 prompts

Grok

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

Reviews

4.5/5Gartner Peer Insights·1392+4.4/5G2·601+

Praised

Real-time monitoring and performance visibility across the full stack
Intuitive, customizable dashboards
Seamless multi-language and framework integrations
Comprehensive APM with distributed tracing and transaction-level detail
Reliable alerting and anomaly detection
Unified logs, metrics, and traces in a single platform
Generous free tier and transparent pricing model
Strong support and account team responsiveness

Criticized

Across Gartner Peer Insights (4.5/5, 1,392 reviews, July 2025) and G2 (4.4/5, 601 reviews), New Relic earns consistently high marks for real-time visibility, unified dashboards, and ease of integration. 90% of Gartner respondents indicate willingness to recommend the platform. Praise centers on APM depth, distributed tracing, and the breadth of the unified platform. Criticism is concentrated on pricing escalation at scale, the learning curve for NRQL and advanced configuration, and historical product deprecations requiring engineering effort to adapt. Enterprise buyers on Gartner note inconsistent account management continuity and some complexity in alert setup.

Prompt	Bing Copilot	Perplexity	ChatGPT	Gemini Search	Google AI Mode	Grok
Capability3/5 cited (60%)
Which monitoring platforms have the best anomaly detection — automatically surfacing regressions without manual threshold tuning?	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited

#	Brand	PresencePres.	Share of VoiceSoV	DocsDocs	BlogBlog	MentionsMent.	Avg PosPos	Sentiment
1	Datadog	15.3%	14.4%	9.3%	5.3%	68.7%	#20.8	+0.55
2	Grafana	15.3%	16.0%	11.3%	1.3%	15.3%	#22.1	+0.47
3	New Relic	14.0%	16.0%	7.3%	5.3%	54.7%	#17.8	+0.54
4	Dynatrace	11.3%	16.0%	9.3%	3.3%	43.3%	#38.6	+0.54
5	Splunk	8.7%	10.7%	0.7%	6.0%	33.3%	#22.9	+0.41
6	Elastic	6.0%	5.3%	2.0%	0.7%	31.3%	#23.9	+0.52
7	Better Stack	4.7%	3.7%	0.7%	0.7%	5.3%	#20.7	+0.46
8	Honeycomb	4.7%	7.8%	2.7%	2.7%	30.0%	#34.5	+0.50
9	Coralogix	4.0%	2.5%	0.0%	0.0%	4.7%	#6.3	+0.72
10	Logz.io	3.3%	2.5%	0.0%	2.7%	1.3%	#11.7	+0.42
11	Chronosphere	1.3%	1.2%	0.0%	0.0%	2.7%	#21.7	+0.60
12	Sentry	0.7%	2.1%	0.7%	0.0%	7.3%	#15.6	+0.40
13	Axiom	0.7%	1.2%	0.0%	0.7%	4.0%	#74.7	+0.80
14	Mezmo	0.7%	0.4%	0.7%	0.0%	0.7%	#75.0	+0.80

Developer Experience4/5 cited (80%)
Which observability platforms make it easiest to correlate a user-reported error with the right trace and log lines in a distributed system?	A competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited

Integrations & Ecosystem4/5 cited (80%)
Which observability backends support receiving OpenTelemetry data simultaneously to avoid vendor lock-in?	Neither your brand nor a competitor was cited	A competitor was cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited

Performance & Reliability4/5 cited (80%)
Which observability platforms handle data retention and query performance best as log volume grows into terabytes per day?	A competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited

New Relic ranks #3 in Observability & Monitoring AI search.

Key Metrics

Platform Breakdown

Overview

New Relic ranks #3 in Observability & Monitoring AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and New Relic is not.

Where New Relic is winning4

Where New Relic is losing5

Key Facts

Key Capabilities10

Key Use Cases8

New Relic customer outcomes

Recent Trend

How AI describes New Relic3

Most cited sources8

Alternatives in Observability & Monitoring6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

Setup & First Run2/5 cited (40%)
What's the quickest distributed tracing platform to set up across a microservices architecture on a container orchestration platform?	A competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited

New Relic ranks #3 in Observability & Monitoring AI search.

Key Metrics

Platform Breakdown

Overview

New Relic ranks #3 in Observability & Monitoring AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and New Relic is not.

Where New Relic is winning4

Where New Relic is losing5

Key Facts

Key Capabilities10

Key Use Cases8

New Relic customer outcomes

Recent Trend

How AI describes New Relic3

Most cited sources8

Alternatives in Observability & Monitoring6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

What does New Relic do?

Who is New Relic best for?

How is New Relic priced?

What are the alternatives to New Relic?

What do users praise about New Relic?

What are common complaints about New Relic?

When was New Relic founded and where?

How big is New Relic?