# Squadcast AI visibility in Incident Management & On-Call

Canonical: https://devtune.ai/verticals/incident-management-and-on-call/squadcast

[Website](https://www.squadcast.com/)

Updated: 2026-09-27T01:48:57.308123+00:00
Prompts: 25
Runs: 6


## Platforms

- chatgpt-search
- google-ai-mode
- bing-copilot-search
- google-ai
- perplexity
- xai-search

Rank: 11
Total brands: 11
Measured responses: 150
Presence percent: 0
Share of voice percent: 0
Average position: Not available
Docs presence percent: 0
Blog presence percent: 0
Brand mention percent: 0


## Profile

Overview: Squadcast, acquired by SolarWinds in March 2025, is a unified Reliability Automation Platform designed for SRE, DevOps, and IT operations teams. Founded in 2017 and headquartered in San Francisco, it consolidates on-call scheduling, intelligent alert routing, incident response collaboration, SLO and error-budget tracking, runbooks, blameless postmortems, and public/private status pages in a single platform. Marketed as an affordable SRE-first alternative to PagerDuty and Opsgenie, Squadcast serves 500+ global customers including Redis, Charter, WeWork, and Sony Live. With 200+ native integrations and AI-powered features including intelligent alert grouping and incident summaries, the platform targets organizations seeking to eliminate tool sprawl. Post-acquisition, it is being integrated with SolarWinds' observability stack to bridge detection and resolution end-to-end.
Product summary: Squadcast (now SolarWinds IT Incident Response) is a SaaS Reliability Automation Platform that unifies on-call management and incident response under one roof, built around Site Reliability Engineering best practices. Its core modules include intelligent alert routing and deduplication, on-call schedules and escalation policies, incident collaboration with ChatOps integrations, runbooks, blameless postmortems, SLO/error-budget tracking, and customizable status pages. Enterprise tiers add AI-generated incident summaries, intelligent alert grouping, auto-pause for transient alerts, and ServiceNow bidirectional sync. Following the SolarWinds acquisition, the platform is positioned as the incident-response layer of a broader hybrid-cloud observability and ITSM ecosystem.


### Key capabilities

- Unified on-call scheduling with escalation policies, rotation templates, and schedule overrides
- Intelligent alert deduplication, noise reduction, and rule-based suppression
- AI-powered Intelligent Alert Grouping (IAG) and Auto Pause Transient Alerts (APTA) on Enterprise tier
- Automated incident response workflows with runbook execution
- SLO/SLI tracking and error budget management
- Blameless postmortems and past-incident insights
- Public and private status pages with subscriber management
- Real-time collaboration via Slack/Teams ChatOps and incident war rooms
- Reliability AI — AI-generated incident summaries and incident suggestions (Enterprise)
- 200+ native integrations with monitoring, ITSM, and collaboration tools



### Target users

- Site Reliability Engineers (SREs) implementing SRE best practices
- DevOps and platform engineering teams managing on-call rotations
- IT operations teams in mid-market and enterprise organizations
- Engineering managers and CTOs seeking MTTR reduction and cost consolidation
- Technology, fintech, media, retail, and service-provider companies with 24/7 uptime requirements



### Key use cases

- On-call scheduling and escalation management for SRE and DevOps teams
- Alert noise reduction and deduplication across multi-source monitoring stacks
- Automated incident response and remediation workflow orchestration
- SLO tracking and error budget management for reliability engineering
- Blameless postmortems and continuous learning from past incidents
- Stakeholder communication via customizable status pages
- Replacing fragmented PagerDuty + FireHydrant + Statuspage stacks with a single platform
- Unified observability-to-resolution workflow in conjunction with SolarWinds monitoring

Integrations ecosystem: Squadcast offers 200+ native integrations across four categories: (1) Monitoring – Datadog, Grafana, Prometheus, New Relic, Nagios, AppDynamics, Kibana, Checkly, Cloudflare, and more; (2) Developer Tools – GitHub, GitLab, Bitbucket, Terraform, Postman, Heroku, MongoDB; (3) ITSM & Ticketing – Jira Cloud, Jira DC, ServiceNow (bidirectional, Enterprise only), Freshdesk, Freshservice, HaloPSA, Salesforce, Zoho Desk, Asana, ClickUp; (4) ChatOps & Collaboration – Slack, Microsoft Teams, Google Chat, Discord, Mattermost, Telegram, Twilio, Zulip. Extends via public REST API, outgoing webhooks, and a Terraform provider. Available on AWS Marketplace and Microsoft Azure Marketplace. Post-acquisition, deeper integrations with the SolarWinds observability portfolio (including SolarWinds VoIP & Network Quality Manager) are in progress.
Pricing summary: Squadcast offers four tiers (annual billing): Free (forever, up to 5 users, 3-month data retention); Pro at $15/user/month (on-call schedules, basic event intelligence, mobile app, Jira integration, 6-month retention); Premium at $24/user/month — most popular — adds runbooks, incident workflows, SLO tracker, status pages, unlimited SMS/voice alerts, and 1-year retention; Enterprise at $26/user/month (custom) adds Intelligent Alert Grouping, Auto Pause Transient Alerts, ServiceNow bidirectional sync, Global Event Rules, AI incident summaries, audit logs, unlimited data retention, and a dedicated account manager. Monthly billing adds roughly 16–25% over annual rates. Live Call Routing is an add-on. A 14-day free trial (no credit card required) is available on paid plans.
Review summary: Squadcast holds a 4.4/5 rating on G2 across 310 reviews (as of April 2026), with 65% five-star ratings. It has been recognized as a G2 Leader in Incident Management and IT Alerting in multiple 2024 reports, and was named a G2 Best Software for IT Management in 2024. Users consistently praise its ease of setup, intuitive UI, value for money relative to PagerDuty/Opsgenie, responsive support team, and flexible on-call scheduling. Common criticisms include feature gating on lower tiers, occasional performance issues, and some limitations in complex workflow automation for non-Enterprise customers.
Competitive positioning: Squadcast positions as an SRE-first, price-competitive alternative to PagerDuty and Opsgenie, bundling on-call management, incident response, SLO tracking, runbooks, postmortems, and status pages in a single Reliability Automation Platform—at a fraction of the cost of combining multiple point solutions. Post-acquisition by SolarWinds (March 2025), it uniquely bridges observability and automated incident response in a unified offering, targeting teams who want PagerDuty-class functionality without the associated per-user pricing complexity or tool sprawl. Its primary go-to-market message emphasizes up to 300% cost savings over PagerDuty + FireHydrant + Statuspage stacks, 68% MTTR reduction, and a rapid (<1 month) deployment timeline.
Limitations: Advanced noise-reduction features (Intelligent Alert Grouping, Auto Pause Transient Alerts, unlimited deduplication rules, Global Event Rules, Audit Logs) are restricted to the Enterprise tier. Workflow automation is limited to 2 workflows on Premium (vs. 100 on Enterprise). ServiceNow bidirectional sync is Enterprise-only. SMS/voice notification volumes are capped on Pro. Data retention is only 1 year on Premium and unlimited on Enterprise. The company was small (~50 employees) pre-acquisition, meaning product breadth may still lag larger incumbents like PagerDuty in areas such as advanced AIOps and enterprise compliance tooling. Post-acquisition roadmap integration with SolarWinds is still in progress.


### Source urls

- https://www.squadcast.com/
- https://www.squadcast.com/pricing
- https://www.solarwinds.com/company/newsroom/press-releases/solarwinds-acquires-squadcast-unifying-observability-and-incident-response
- https://www.g2.com/products/squadcast/reviews
- https://www.businesswire.com/news/home/20250303528569/en/SolarWinds-Acquires-Squadcast-Unifying-Observability-and-Incident-Response
- https://tracxn.com/d/companies/squadcast/__814OeTadCYatVRw-rdxOTh7P1I7p5XxZqtrEODpn0xE
- https://getlatka.com/companies/squadcast
- https://www.squadcast.com/blog/squadcast-joins-forces-with-solarwinds-powering-the-future-of-reliability-and-incident-response

Reviewed at: 2026-04-28T23:35:15.357+00:00


### Customer outcomes

| Customer | Summary | Metric |
| --- | --- | --- |
| Redis | Implemented Squadcast's deduplication mechanism to dramatically reduce alert volume across their CloudOps workflows and established postmortems as a knowledge base for repeating alerts. | Reduced incoming alerts from tens of thousands to hundreds (130K fewer email alerts) |
| Charter | Adopted Squadcast as the core tool for on-call alerting across multiple integrated platforms, consolidating team response and driving operational excellence for their clients. | 93% improvement in Mean Time to Acknowledge (MTTA) |



### Reviews breakdown

| Platform | Score | Score max | Review count | Url |
| --- | --- | --- | --- | --- |
| G2 | 4.4 | 5 | 310 | https://www.g2.com/products/squadcast/reviews |



### Review themes



#### Praised

- Intuitive and user-friendly interface
- Affordable pricing relative to PagerDuty/Opsgenie
- Responsive and customer-centric support team
- Flexible on-call scheduling and escalation policies
- Effective alert noise reduction and deduplication
- Easy setup and fast time-to-value (<1 month deployment)
- Strong ChatOps integrations with Slack and Microsoft Teams
- Feature-rich platform that actively incorporates user feedback



#### Criticized

- Advanced features (IAG, APTA, ServiceNow sync) locked behind Enterprise tier
- Workflow automation limited on Premium plan
- Occasional performance issues reported by some users
- SMS/voice notification caps on Pro tier
- Integration issues reported occasionally
- Alert overload requiring careful configuration
- Schedules view can be complex with multiple on-call rotas




### Company facts

Founded year: 2017
Hq: San Francisco, CA, USA (engineering hub: Bengaluru, India)


#### Founders

- Amiya Adwitiya
- Sisir Koppaka
- Suryanarayana Koppaka

Employees range: 50-100
Total funding: ~$9-10M
Valuation: Not available
Arr: Not available
Customer count: 500+
Status: Acquired by SolarWinds (NYSE: SWI), March 2025


Readiness: Not available


## Ranking

| Display name | Pair count | Total pairs | Presence percent | Avg position |
| --- | --- | --- | --- | --- |
| Rootly | 59 | 150 | 39.33333333333333 | 3.611111111111111 |
| incident.io | 52 | 150 | 34.66666666666667 | 3.5730337078651684 |
| PagerDuty | 41 | 150 | 27.333333333333332 | 2.2 |
| Opsgenie | 31 | 150 | 20.666666666666668 | 4.258620689655173 |
| FireHydrant | 14 | 150 | 9.333333333333334 | 3.1578947368421053 |
| Grafana | 8 | 150 | 5.333333333333334 | 4.555555555555555 |
| ilert | 7 | 150 | 4.666666666666667 | 5.6 |
| OneUptime | 4 | 150 | 2.666666666666667 | 6.4 |
| Better Stack | 2 | 150 | 1.3333333333333335 | 4.5 |
| Spike.sh | 0 | 150 | 0 | Not available |
| Squadcast | 0 | 150 | 0 | Not available |



## Platform breakdown

| Platform | Prompt count | Presence rate |
| --- | --- | --- |
| chatgpt-search | 0 | 0 |
| google-ai-mode | 0 | 0 |
| bing-copilot-search | 0 | 0 |
| google-ai | 0 | 0 |
| perplexity | 0 | 0 |
| xai-search | 0 | 0 |



## Strengths





## Gaps

| Prompt text | Competitor presence count |
| --- | --- |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | 5 |
| Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | 5 |
| Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | 5 |
| What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | 5 |
| Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? | 5 |



## Topic scores

| Topic name | Prompt count | Cited prompt count |
| --- | --- | --- |
| Capability | 5 | 0 |
| Developer Experience | 5 | 0 |
| Integrations & Ecosystem | 5 | 0 |
| Performance & Reliability | 5 | 0 |
| Setup & First Run | 5 | 0 |



## Prompt results

- Prompt text: Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| ilert | 4 |
| Grafana | 6 |



##### Xai-search




- Prompt text: What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |
| Grafana | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 5 |
| incident.io | 8 |



##### Xai-search




- Prompt text: What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Xai-search




- Prompt text: Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| incident.io | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Xai-search




- Prompt text: Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| Opsgenie | 4 |



##### Google-ai-mode





##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 5 |



##### Xai-search




- Prompt text: What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| OneUptime | 2 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Xai-search




- Prompt text: Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Xai-search




- Prompt text: What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 2 |
| Better Stack | 3 |
| PagerDuty | 5 |
| FireHydrant | 6 |
| OneUptime | 9 |
| Opsgenie | 11 |



##### Xai-search




- Prompt text: Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |
| Opsgenie | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 12 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 2 |
| Rootly | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 5 |
| Grafana | 6 |



##### Xai-search




- Prompt text: Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 2 |
| incident.io | 3 |
| FireHydrant | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| incident.io | 6 |



##### Xai-search




- Prompt text: Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| FireHydrant | 1 |
| PagerDuty | 4 |
| Rootly | 5 |
| OneUptime | 7 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| Rootly | 4 |



##### Xai-search




- Prompt text: What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Grafana | 4 |
| Opsgenie | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 5 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| ilert | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |
| Grafana | 5 |
| Better Stack | 6 |



##### Xai-search




- Prompt text: What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 8 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Rootly | 3 |
| ilert | 4 |



##### Xai-search




- Prompt text: What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 3 |
| incident.io | 5 |



##### Xai-search




- Prompt text: Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| FireHydrant | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Xai-search




- Prompt text: Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| incident.io | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |
| PagerDuty | 3 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 4 |
| ilert | 6 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| PagerDuty | 2 |



##### Xai-search




- Prompt text: I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |
| Opsgenie | 3 |
| Rootly | 4 |
| Grafana | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 7 |



##### Google-ai

| Display name | Position |
| --- | --- |
| ilert | 8 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| FireHydrant | 4 |
| OneUptime | 6 |



##### Xai-search




- Prompt text: Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |
| incident.io | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Opsgenie | 3 |
| Rootly | 7 |



##### Xai-search







## Top sources





## Response excerpts

| Prompt text | Platform | Excerpt |
| --- | --- | --- |
| Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage? | bing-copilot-search | Cost vs. resilience: PagerDuty offers the most robust redundancy but at a premium; budget‑friendly tools like Squadcast or Better Stack may not guarantee the same global failover. |
| What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat? | bing-copilot-search | For a 20-person engineering team already handling on-call in chat, the fastest platforms to set up are _incident.io_, _Runframe_, and _Squadcast_. |
| Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? | bing-copilot-search | The smoothest migration paths today are offered by PagerDuty, Incident.io, and Squadcast — all of which provide direct import of legacy rotation schedules and escalation policies, minimizing disruption while adding modern integrations. |



## Competitor excerpts

| Platform | Competitor name | Excerpt |
| --- | --- | --- |
| chatgpt-search | Grafana | \[3\] \| \| Grafana IRM \| ✅ Terraform \| ✅ Routes + escalation chains \| Terraform + API \| Very comprehensive: schedules, shifts, escalation chains, escalation steps, integrations and routes all have Terraform resources. |
| google-ai-mode | Rootly | Rootly uses robust workflow automations to handle status page updates seamlessly. |
| google-ai-mode | incident.io | Incident.io provides workflow-driven automation for status pages. By setting up a workflow triggered when an incident is created or changed, you can automatically create or update public status page entries based on predefined conditions (like s... |
| bing-copilot-search | Grafana | The most notable options are PagerDuty, Grafana OnCall, FireHydrant, incident.io, Rootly, Better Stack, and xMatters. 🔑 Key Platforms with API/IaC Support ------------------------------------- \| Platform \| API / IaC Support \| Strengths \| Notes \| \|... |
| google-ai | Rootly | Rootly documentation The primary options include: ### 1\. PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. |
| google-ai | PagerDuty | PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. GitHub * Capabilities: Highly mature and widely adopted. |
| perplexity | PagerDuty | ...est options are: \| Platform \| API / IaC support \| On-call schedules \| Routing rules / equivalent \| \|---\|---\|---:\|---\| \| PagerDuty \| REST API and official Terraform provider \| Yes—Terraform supports schedules and schedule layers \| Escalation policies... |
| chatgpt-search | Rootly | ...orm \| Post-mortem → ticket automation \| Issue trackers \| Sync back \| Best fit \| \| --- \| --- \| --- \| --- \| --- \| \| Rootly \| Yes — action items can automatically create Jira issues/subtasks \| Jira, Linear, Asana \| Two-way \| Teams wantin... |
| chatgpt-search | incident.io | ...create Jira issues/subtasks \| Jira, Linear, Asana \| Two-way \| Teams wanting highly configurable automation \| \| incident.io \| Yes \| Jira, Linear, GitHub, etc. \| More limited with Jira \| Slack-centric teams wanting a streamlined workflow \|... |
| google-ai-mode | incident.io | incident.io — Highly rated for its native Slack-first experience. It lets you capture post-mortem action items and sync them directly to issue trackers like Jira Cloud/Server , Linear , GitHub, GitLab, and Shortcut. |
| google-ai-mode | Rootly | Rootly — Deeply customizable and built natively inside Slack. Rootly automates the creation of Jira issues or Linear sub-issues straight from incident retrospectives. |
| bing-copilot-search | incident.io | Best options for incident platforms that automatically create follow-up tickets from post-mortem action items include incident.io, PagerDuty, Better Stack, and Alert24 — all of which integrate tightly with issue trackers like Jira, Linear, or GitHub.... |



## Trend

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Citation count delta: 0