# Spike.sh AI visibility in Incident Management & On-Call Canonical: https://devtune.ai/verticals/incident-management-and-on-call/spike-sh [Website](https://spike.sh/) Updated: 2026-09-27T01:48:57.308123+00:00 Prompts: 25 Runs: 6 ## Platforms - chatgpt-search - google-ai-mode - bing-copilot-search - google-ai - perplexity - xai-search Rank: 10 Total brands: 11 Measured responses: 150 Presence percent: 0 Share of voice percent: 0 Average position: Not available Docs presence percent: 0 Blog presence percent: 0 Brand mention percent: 1.3333333333333335 ## Profile Overview: Spike.sh is a cloud-based incident management and on-call alerting platform built by FatSync Software Private Limited, founded in April 2019 and headquartered in Pune, India. It enables engineering and SRE teams to receive, triage, and resolve production incidents through multi-channel alerts—phone calls, SMS, WhatsApp, Telegram, Slack, Microsoft Teams, Discord, and email—with Do Not Disturb bypass. Core capabilities include automated escalation policies, on-call scheduling with calendar sync, playbook automation, alert noise cancellation, customizable status pages, and full ChatOps actions from Slack and Teams. Spike.sh connects to 80+ monitoring, cloud, and DevOps tools out of the box. It positions itself as a simpler, more affordable alternative to PagerDuty and Opsgenie, serving hundreds of teams across 40+ countries with over 20 million incidents processed to date. Product summary: Spike.sh is an incident management and on-call alerting platform that helps engineering teams detect, route, and resolve production incidents through multi-channel alerts, automated escalations, on-call scheduling, playbook automation, and status pages—positioning itself as a simpler, more affordable alternative to PagerDuty and Opsgenie for SMBs, startups, and mid-market teams. ### Key capabilities - Multi-channel alerting via phone call, SMS, Slack, Microsoft Teams, WhatsApp, Telegram, Discord, email, and mobile app with Do Not Disturb bypass - On-call scheduling with time/day-based slots, layered rotations, shift overrides, calendar sync (Google Calendar), and shift notifications - Automated escalation policies with configurable acknowledge timers and repeat escalation loops - Incident management with priority/severity levels, grouping, suppression, incident context, and one-click acknowledge/resolve directly from alerts - Playbook automation for common incident response actions, triggerable automatically or manually - Alert Rules engine for noise cancellation, deduplication, and intelligent alert routing - Live Call Routing — a central phone number that routes inbound calls directly to the on-call engineer - Customizable public and private status pages with embedded widgets, planned maintenance, and subscriber management - War rooms (video conferencing via Google Meet and others) auto-spun up from incidents - Work-life balance modes: Out of Office, Deep Work, Cooldown, and office-hours alert routing ### Target users - Software engineering and SRE teams at SMBs and mid-market companies - DevOps and platform engineers managing production infrastructure uptime - CTOs and engineering managers at fast-growing startups across SaaS, fintech, media, and e-commerce - Distributed and multi-timezone on-call engineering teams - Teams migrating from PagerDuty or Opsgenie seeking simpler tooling at lower cost - Web3, logistics, and ISP operations teams requiring 24/7 alerting coverage ### Key use cases - On-call management and rotation scheduling for engineering and SRE teams - Production incident alerting to catch issues before customers are impacted - Multi-timezone on-call coverage for distributed and globally-spread engineering teams - Alert noise reduction and deduplication to prevent responder burnout - Customer-facing status page communication during outages and planned maintenance - ChatOps incident management from Slack or Microsoft Teams without leaving the chat interface - Proactive infrastructure monitoring with symptom-level alerting to prevent full outages - Incident workflow automation with playbooks for repeatable response procedures Integrations ecosystem: Spike.sh offers 80+ native integrations spanning observability, monitoring, cloud infrastructure, and DevOps tooling. Key integrations include AWS, Google Cloud, Microsoft Azure, Datadog, Grafana, Prometheus, New Relic, Sentry, Splunk, Dynatrace, AppDynamics, Elastic Cloud, Sumo Logic, Coralogix, and Graylog. ChatOps connectors cover Slack, Microsoft Teams, and Discord. Task management integrations (Business plan) include Jira, ClickUp, and Linear. Helpdesk integrations include Freshdesk, Zendesk, and Supportpal. Live Call Routing is configurable via Twilio or Plivo. Webhook and REST API access are available on all paid plans (with higher limits on Business). A Zapier connector extends automation to third-party workflows. A Raycast extension is available for Mac-based on-call and incident actions. Pricing summary: Starter: $7/user/month — 100 total phone/SMS alerts per org per month, unlimited WhatsApp/Telegram alerts, ChatOps (Slack/Teams/Discord), on-call schedules (1 schedule, 1 person on-call), limited Live Call Routing, and status pages. Business: $14/user/month — everything in Starter plus unlimited phone/SMS alerts, multiple workspaces, alert routing, unlimited Live Call Routing, external script triggers, incident context, Jira/ClickUp/Linear integrations, war rooms, RBAC, and private status pages. Enterprise: custom pricing — adds SSO (SAML), dedicated support channel, Spike-managed Live Call Routing, tailored incident insights, and priority feature access. Annual billing provides one month free. 14-day free trial with no credit card required. Phone/SMS alert support covers 100+ regions. Review summary: Spike.sh holds a 5.0/5 rating on G2 from 15 reviews, all of which are 5-star. Reviewers consistently highlight ease of setup, fast and responsive customer support (often described as receiving answers within minutes via a dedicated Slack channel), reliable multi-channel alerting, on-call scheduling transparency, and work-life balance features such as on-call overrides and out-of-office modes. One reviewer noted it would be useful to have services interconnected with each other. The uniformly positive sentiment is notable but the low review volume limits statistical confidence. Competitive positioning: Spike.sh positions itself as the simplest, most affordable alternative to incumbent on-call and incident management platforms, leading with transparent all-in pricing starting at $7/user/month and no per-feature add-ons. Its core messaging—'World's Easiest Way to Manage Incidents'—targets teams frustrated with the complexity and cost of PagerDuty and Opsgenie. Spike differentiates on breadth of alert channels (phone, SMS, WhatsApp, Telegram, Slack, Teams, Discord, email), unlimited alerts on the Business plan, built-in status pages on all tiers, and work-life balance tooling (out-of-office, on-call overrides, cooldown modes). Dedicated comparison pages for PagerDuty, Opsgenie, Squadcast, xMatters, and Splunk On-Call signal an explicit land-and-expand strategy among teams migrating from legacy tools. Limitations: The Starter plan caps total phone and SMS alerts at 100 per month for the entire organization (on-call shift start/end notifications count toward this limit). Starter supports only one on-call schedule and one on-call person at a time, and is restricted to one Alert Rule. Role-based access control, private status pages, multiple workspaces, and war rooms are gated behind the Business plan. SSO (SAML) and audit logs are Enterprise-only. Custom reports and advanced analytics require Enterprise. The company's very small team (1–10 employees per Crunchbase) may constrain enterprise-grade support SLAs, feature velocity, and perceived vendor durability compared to larger competitors. G2 review volume (15 reviews) reflects limited public market presence. ### Source urls - https://spike.sh/ - https://spike.sh/pricing - https://spike.sh/customers - https://spike.sh/customers/neat - https://spike.sh/customers/socialbee - https://spike.sh/customers/thndr - https://docs.spike.sh/ - https://www.g2.com/products/spike-sh/reviews - https://tracxn.com/d/companies/spike/__Cx4czlZ4l8XqVABbAXwaV3EfuQhLcQYhgNDag3dmgXQ - https://www.crunchbase.com/organization/spike-f077 - https://www.thecompanycheck.com/company/fatsync-software/U72900PN2019PTC183459 - https://www.indiafilings.com/search/fatsync-software-private-limited-cin-U72900PN2019PTC183459 Reviewed at: 2026-04-28T23:32:32.453+00:00 ### Customer outcomes | Customer | Summary | Metric | | --- | --- | --- | | Neat | Neat's engineering team uses Spike.sh for 24/7 system monitoring across six global time zones (Chicago, New York, London, Oslo, Amsterdam, Tokyo) using three-day on-call rotations. Proactive symptom-level alerting allows the team to catch and address issues before they escalate i | Not available | | SocialBee | SocialBee has relied on Spike.sh for over three years of continuous incident management, scaling the platform alongside company growth without needing to replace the tooling. | Not available | | Thndr | Thndr, a trading platform with 2.5 million users and $1.8B in 2023 trading volume, uses Spike.sh across multiple SRE and engineering teams. Real-time alerting has enabled the team to respond to critical incidents in as little as two minutes. | ~2-minute incident response time on critical alerts | ### Reviews breakdown | Platform | Score | Score max | Review count | Url | | --- | --- | --- | --- | --- | | G2 | 5 | 5 | 15 | https://www.g2.com/products/spike-sh/reviews | ### Review themes #### Praised - Ease of setup and onboarding - Fast, responsive customer support (answers often within minutes) - Reliable multi-channel alerting across phone, SMS, Slack, and Teams - On-call schedule transparency and calendar sync - Work-life balance features: out-of-office mode, on-call overrides - Transparent, affordable pricing with no hidden add-ons - Seamless Slack and Teams ChatOps integration - Proactive incident detection before customers are impacted #### Criticized - Services not yet interconnectable with each other (single reviewer feature request) ### Company facts Founded year: 2019 Hq: Pune, India #### Founders - Kaushik Thirthappa - Pruthviraj Haral Employees range: 1-10 Total funding: Not available Valuation: Not available Arr: Not available Customer count: Hundreds of teams across 40+ countries Status: Private Readiness: Not available ## Ranking | Display name | Pair count | Total pairs | Presence percent | Avg position | | --- | --- | --- | --- | --- | | Rootly | 59 | 150 | 39.33333333333333 | 3.611111111111111 | | incident.io | 52 | 150 | 34.66666666666667 | 3.5730337078651684 | | PagerDuty | 41 | 150 | 27.333333333333332 | 2.2 | | Opsgenie | 31 | 150 | 20.666666666666668 | 4.258620689655173 | | FireHydrant | 14 | 150 | 9.333333333333334 | 3.1578947368421053 | | Grafana | 8 | 150 | 5.333333333333334 | 4.555555555555555 | | ilert | 7 | 150 | 4.666666666666667 | 5.6 | | OneUptime | 4 | 150 | 2.666666666666667 | 6.4 | | Better Stack | 2 | 150 | 1.3333333333333335 | 4.5 | | Spike.sh | 0 | 150 | 0 | Not available | | Squadcast | 0 | 150 | 0 | Not available | ## Platform breakdown | Platform | Prompt count | Presence rate | | --- | --- | --- | | chatgpt-search | 0 | 0 | | google-ai-mode | 0 | 0 | | bing-copilot-search | 0 | 0 | | google-ai | 0 | 0 | | perplexity | 0 | 0 | | xai-search | 0 | 0 | ## Strengths ## Gaps | Prompt text | Competitor presence count | | --- | --- | | What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | 5 | | Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | 5 | | Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | 5 | | What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | 5 | | Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? | 5 | ## Topic scores | Topic name | Prompt count | Cited prompt count | | --- | --- | --- | | Capability | 5 | 0 | | Developer Experience | 5 | 0 | | Integrations & Ecosystem | 5 | 0 | | Performance & Reliability | 5 | 0 | | Setup & First Run | 5 | 0 | ## Prompt results - Prompt text: Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 2 | | Opsgenie | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 3 | ##### Bing-copilot-search ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | ilert | 4 | | Grafana | 6 | ##### Xai-search - Prompt text: What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | Rootly | 1 | | PagerDuty | 2 | | Grafana | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | incident.io | 1 | ##### Bing-copilot-search ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 1 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 5 | | incident.io | 8 | ##### Xai-search - Prompt text: What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search ##### Google-ai-mode | Display name | Position | | --- | --- | | PagerDuty | 1 | | incident.io | 3 | ##### Bing-copilot-search ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | incident.io | 6 | ##### Xai-search - Prompt text: What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 2 | | Rootly | 3 | ##### Google-ai-mode ##### Bing-copilot-search ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 4 | ##### Xai-search - Prompt text: Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | Opsgenie | 2 | | incident.io | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | incident.io | 3 | ##### Bing-copilot-search ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 3 | | incident.io | 4 | ##### Xai-search - Prompt text: Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | FireHydrant | 3 | | Opsgenie | 4 | ##### Google-ai-mode ##### Bing-copilot-search | Display name | Position | | --- | --- | | Rootly | 1 | | incident.io | 4 | ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 2 | ##### Perplexity | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 5 | ##### Xai-search - Prompt text: What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Rootly | 2 | | Opsgenie | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | OneUptime | 2 | ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | ##### Xai-search - Prompt text: Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 2 | | incident.io | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | PagerDuty | 1 | | incident.io | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 1 | ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 2 | ##### Xai-search - Prompt text: What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | Grafana | 2 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | | incident.io | 3 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | Grafana | 2 | ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 1 | | PagerDuty | 2 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 4 | ##### Xai-search - Prompt text: What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | ##### Bing-copilot-search ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | incident.io | 1 | | ilert | 2 | | Better Stack | 3 | | PagerDuty | 5 | | FireHydrant | 6 | | OneUptime | 9 | | Opsgenie | 11 | ##### Xai-search - Prompt text: Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | PagerDuty | 3 | | Opsgenie | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | | incident.io | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | Rootly | 1 | ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 4 | | incident.io | 6 | ##### Xai-search - Prompt text: What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | Opsgenie | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | PagerDuty | 1 | | incident.io | 2 | | Opsgenie | 3 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 2 | | Rootly | 12 | ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 6 | ##### Xai-search - Prompt text: Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | FireHydrant | 2 | | Rootly | 3 | | Opsgenie | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | | FireHydrant | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 2 | ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | incident.io | 1 | | FireHydrant | 5 | | Grafana | 6 | ##### Xai-search - Prompt text: Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | Rootly | 1 | | Opsgenie | 2 | | incident.io | 3 | | FireHydrant | 4 | | PagerDuty | 5 | ##### Google-ai-mode | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 1 | ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 1 | ##### Perplexity | Display name | Position | | --- | --- | | Opsgenie | 1 | | Rootly | 2 | | PagerDuty | 3 | | incident.io | 6 | ##### Xai-search - Prompt text: Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | FireHydrant | 2 | | Rootly | 3 | ##### Google-ai-mode ##### Bing-copilot-search ##### Google-ai | Display name | Position | | --- | --- | | FireHydrant | 1 | | PagerDuty | 4 | | Rootly | 5 | | OneUptime | 7 | ##### Perplexity | Display name | Position | | --- | --- | | Opsgenie | 2 | | Rootly | 4 | ##### Xai-search - Prompt text: What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Rootly | 2 | | Grafana | 4 | | Opsgenie | 5 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 4 | ##### Google-ai | Display name | Position | | --- | --- | | incident.io | 5 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Rootly | 6 | ##### Xai-search - Prompt text: Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | Opsgenie | 1 | | Rootly | 2 | | ilert | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 3 | ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 2 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | incident.io | 3 | | Grafana | 5 | | Better Stack | 6 | ##### Xai-search - Prompt text: What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | Opsgenie | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 4 | ##### Google-ai | Display name | Position | | --- | --- | | incident.io | 1 | | ilert | 8 | ##### Perplexity | Display name | Position | | --- | --- | | Rootly | 3 | | ilert | 4 | ##### Xai-search - Prompt text: What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | PagerDuty | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 3 | ##### Bing-copilot-search ##### Google-ai ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | FireHydrant | 3 | | incident.io | 5 | ##### Xai-search - Prompt text: Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 2 | | FireHydrant | 3 | ##### Google-ai-mode | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | FireHydrant | 3 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | Rootly | 1 | ##### Google-ai | Display name | Position | | --- | --- | | PagerDuty | 1 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | incident.io | 3 | ##### Xai-search - Prompt text: Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Rootly | 2 | | incident.io | 3 | | Opsgenie | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 2 | | PagerDuty | 3 | ##### Bing-copilot-search ##### Google-ai | Display name | Position | | --- | --- | | Opsgenie | 1 | | Rootly | 4 | | ilert | 6 | ##### Perplexity | Display name | Position | | --- | --- | | Opsgenie | 1 | | PagerDuty | 2 | ##### Xai-search - Prompt text: I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | PagerDuty | 2 | | Opsgenie | 3 | | Rootly | 4 | | Grafana | 5 | ##### Google-ai-mode | Display name | Position | | --- | --- | | PagerDuty | 1 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 3 | ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 4 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 4 | ##### Xai-search - Prompt text: I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 3 | | incident.io | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | | PagerDuty | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | Rootly | 7 | ##### Google-ai | Display name | Position | | --- | --- | | ilert | 8 | ##### Perplexity | Display name | Position | | --- | --- | | PagerDuty | 1 | | Opsgenie | 4 | ##### Xai-search - Prompt text: Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | incident.io | 1 | | Rootly | 2 | | FireHydrant | 3 | | PagerDuty | 4 | ##### Google-ai-mode | Display name | Position | | --- | --- | | incident.io | 1 | ##### Bing-copilot-search ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 1 | ##### Perplexity | Display name | Position | | --- | --- | | FireHydrant | 4 | | OneUptime | 6 | ##### Xai-search - Prompt text: Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics? #### Brand position by platform Chatgpt-search: Not available Google-ai-mode: Not available Bing-copilot-search: Not available Google-ai: Not available Perplexity: Not available Xai-search: Not available #### Platform rows ##### Chatgpt-search | Display name | Position | | --- | --- | | Rootly | 1 | | FireHydrant | 2 | | incident.io | 4 | | PagerDuty | 5 | ##### Google-ai-mode | Display name | Position | | --- | --- | | Rootly | 1 | | incident.io | 2 | ##### Bing-copilot-search | Display name | Position | | --- | --- | | Rootly | 1 | | incident.io | 3 | ##### Google-ai | Display name | Position | | --- | --- | | Rootly | 1 | | incident.io | 2 | ##### Perplexity | Display name | Position | | --- | --- | | incident.io | 1 | | Opsgenie | 3 | | Rootly | 7 | ##### Xai-search ## Top sources ## Response excerpts | Prompt text | Platform | Excerpt | | --- | --- | --- | | What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat? | google-ai | Runframe or Spike.sh * Best for: Lightweight, budget-friendly setup with minimal configuration overhead. | | I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day? | google-ai | Squadcast / Spike.sh: Great lightweight, budget-conscious SRE platforms. They feature straightforward drag-and-drop on-call calendars and straightforward alert-routing rule builders that can be spun up in an hour. | ## Competitor excerpts | Platform | Competitor name | Excerpt | | --- | --- | --- | | chatgpt-search | Grafana | \[3\] \| \| Grafana IRM \| ✅ Terraform \| ✅ Routes + escalation chains \| Terraform + API \| Very comprehensive: schedules, shifts, escalation chains, escalation steps, integrations and routes all have Terraform resources. | | google-ai-mode | Rootly | Rootly uses robust workflow automations to handle status page updates seamlessly. | | google-ai-mode | incident.io | Incident.io provides workflow-driven automation for status pages. By setting up a workflow triggered when an incident is created or changed, you can automatically create or update public status page entries based on predefined conditions (like s... | | bing-copilot-search | Grafana | The most notable options are PagerDuty, Grafana OnCall, FireHydrant, incident.io, Rootly, Better Stack, and xMatters. 🔑 Key Platforms with API/IaC Support ------------------------------------- \| Platform \| API / IaC Support \| Strengths \| Notes \| \|... | | google-ai | Rootly | Rootly documentation The primary options include: ### 1\. PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. | | google-ai | PagerDuty | PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. GitHub * Capabilities: Highly mature and widely adopted. | | perplexity | PagerDuty | ...est options are: \| Platform \| API / IaC support \| On-call schedules \| Routing rules / equivalent \| \|---\|---\|---:\|---\| \| PagerDuty \| REST API and official Terraform provider \| Yes—Terraform supports schedules and schedule layers \| Escalation policies... | | chatgpt-search | Rootly | ...orm \| Post-mortem → ticket automation \| Issue trackers \| Sync back \| Best fit \| \| --- \| --- \| --- \| --- \| --- \| \| Rootly \| Yes — action items can automatically create Jira issues/subtasks \| Jira, Linear, Asana \| Two-way \| Teams wantin... | | chatgpt-search | incident.io | ...create Jira issues/subtasks \| Jira, Linear, Asana \| Two-way \| Teams wanting highly configurable automation \| \| incident.io \| Yes \| Jira, Linear, GitHub, etc. \| More limited with Jira \| Slack-centric teams wanting a streamlined workflow \|... | | google-ai-mode | incident.io | incident.io — Highly rated for its native Slack-first experience. It lets you capture post-mortem action items and sync them directly to issue trackers like Jira Cloud/Server , Linear , GitHub, GitLab, and Shortcut. | | google-ai-mode | Rootly | Rootly — Deeply customizable and built natively inside Slack. Rootly automates the creation of Jira issues or Linear sub-issues straight from incident retrospectives. | | bing-copilot-search | incident.io | Best options for incident platforms that automatically create follow-up tickets from post-mortem action items include incident.io, PagerDuty, Better Stack, and Alert24 — all of which integrate tightly with issue trackers like Jira, Linear, or GitHub.... | ## Trend Visibility delta: -0.8 Avg position delta: Not available Citation count delta: -1