Who is Opsgenie best for?

Opsgenie is built for DevOps engineers and site reliability engineers (SREs), IT operations and Network Operations Center (NOC) teams, Engineering managers responsible for on-call coverage and incident response, Organizations deeply embedded in the Atlassian product ecosystem. Common use cases include On-call rotation scheduling and paging for DevOps and engineering teams; Centralizing alerts from multiple monitoring tools into a single alert management platform; Incident response coordination with escalation policies and multi-team communication.

How is Opsgenie priced?

Opsgenie offered four tiers prior to end-of-sale (June 4, 2025): Free ($0 for up to 5 users), Essentials ($9.45/user/month billed annually or $11.55/month billed monthly), Standard ($19.95/user/month annually or $24.15/month), and Enterprise ($31.90/user/month annually or $38.50/month). Volume discounts applied at 26, 51, 101, 251, 501, 1,001, 2,501, and 10,000+ user thresholds, with per-user rates dropping as low as $3.70/user/month at scale. Standard and Enterprise plans include unlimited SMS/voice (US/Canada), unlimited incidents and postmortems, and 24/7 phone support on Enterprise. New purchases, upgrades, and downgrades are no longer available as of June 4, 2025; existing subscribers may renew until April 5, 2027.

What are the alternatives to Opsgenie?

Common Incident Management & On-Call alternatives to Opsgenie include Rootly, incident.io, PagerDuty, FireHydrant, OneUptime. See the full comparison hub at /verticals/incident-management-and-on-call/compare.

What do users praise about Opsgenie?

Users frequently praise: Deep native integration with Jira and Jira Service Management; Reliable multi-channel alert delivery (email, SMS, voice, push); Easy setup of integrations with 200+ monitoring tools; Flexible on-call scheduling and rotation configuration; Cost-effective alternative to PagerDuty for Atlassian teams; Strong escalation policy and routing rule capabilities; Comprehensive visibility into who is on-call at any time.

What are common complaints about Opsgenie?

Frequently cited limitations: Confusing UI for managing complex weekly rotating schedules; Fixed color coding in on-call schedules impairs at-a-glance readability; ITSM and outgoing integrations gated behind higher-tier plans; Steeper learning curve compared to newer competitors; Long-standing UI pain points unaddressed by vendor before sunset; Product sunset creating migration burden and strategic uncertainty.

When was Opsgenie founded and where?

Opsgenie was founded in 2012, headquartered in Boston, MA, USA (Opsgenie origin); Sydney, Australia (Atlassian parent) by Berkay Mollamustafaoğlu.

Opsgenie reports 10000-15000 employees, 4,000+ (Opsgenie-specific, as reported a customers.

AI visibility report

Opsgenie ranks #4 in Incident Management & On-Call AI search.

Outside the top three on 13 of the 25 prompts buyers actually ask.

Rootly is cited on 13 of those losses.

25 prompts

6 platforms

Updated Sep 6, 2026 - refreshed weekly

Track Opsgenie daily

14-day free trial. No card required. Setup comes pre-filled for Opsgenie.

Also benchmarked

Opsgenie appears in 2 other verticals

Internal Developer Platforms Issue Tracking & Project Management

Track Opsgenie across these prompts daily.

Start your 14-day trial

19percent

Presence Rate

Low presence

#4 among 11 vendors · still absent from 81.3% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

+0.50

Sentiment

-1.00.0+1.0

Very positive

#4of 11

Peer Ranking

#1#11

Above averagein Incident Management & On-Call

Key Metrics

Presence Rate

18.7%

Share of Voice

11.1%

Avg Position

#5.8

Docs Presence

7.3%

Blog Presence

0.0%

Brand Mentions

0.0%

Platform Breakdown

ChatGPT

56%14/25 prompts

Perplexity

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

Atlassian Opsgenie is a cloud-based incident management and on-call alerting platform originally founded around 2012 and acquired by Atlassian in September 2018 for $295 million. Designed for DevOps and IT operations teams, Opsgenie centralizes alerts from over 200 integrated monitoring and ticketing tools, routes notifications through email, SMS, voice call, and mobile push, and enforces on-call schedules and escalation policies to ensure critical issues are never missed. The platform includes incident management with timeline tracking, stakeholder communications, service status pages, postmortem reporting, and operational analytics. It integrates natively with Atlassian products including Jira, Jira Service Management, Confluence, Bitbucket, and Statuspage. As of March 2025, Atlassian announced Opsgenie's sunset: new sales ended June 4, 2025, with full end-of-support on April 5, 2027, as capabilities migrate to Jira Service Management.

AI visibility report

Opsgenie ranks #4 in Incident Management & On-Call AI search.

Outside the top three on 13 of the 25 prompts buyers actually ask.

Rootly is cited on 13 of those losses.

25 prompts

6 platforms

Updated Sep 6, 2026 - refreshed weekly

Track Opsgenie daily

14-day free trial. No card required. Setup comes pre-filled for Opsgenie.

Also benchmarked

Opsgenie appears in 2 other verticals

Internal Developer Platforms Issue Tracking & Project Management

Track Opsgenie across these prompts daily.

Start your 14-day trial

19percent

Presence Rate

Low presence

#4 among 11 vendors · still absent from 81.3% of tracked prompt responses

Top-3 citations across 150 prompt × platform pairs

+0.50

Sentiment

-1.00.0+1.0

Very positive

#4of 11

Peer Ranking

#1#11

Above averagein Incident Management & On-Call

Key Metrics

Presence Rate

18.7%

Share of Voice

11.1%

Avg Position

#5.8

Docs Presence

7.3%

Blog Presence

0.0%

Brand Mentions

0.0%

Platform Breakdown

ChatGPT

56%14/25 prompts

Perplexity

Research dossierCapabilities, use cases, sources, reviews, pricing, and FAQ

Overview

Reviews

4.3/5G2·52+8.3/10TrustRadius·50+

Praised

Deep native integration with Jira and Jira Service Management
Reliable multi-channel alert delivery (email, SMS, voice, push)
Easy setup of integrations with 200+ monitoring tools
Flexible on-call scheduling and rotation configuration
Cost-effective alternative to PagerDuty for Atlassian teams
Strong escalation policy and routing rule capabilities
Comprehensive visibility into who is on-call at any time

Criticized

Opsgenie earns solid ratings on G2 (4.3/5 from 52 reviews) and TrustRadius (8.3/10 from 50 reviews). Users consistently praise its deep integrations with Atlassian products and reliable multi-channel alert delivery. Teams already using Jira particularly value the native connectivity and cost savings versus PagerDuty. Criticisms center on a confusing scheduling UI for complex rotations, fixed color-coding limitations in on-call views, and a steeper learning curve compared to newer tools. The product's impending sunset is an emerging concern in recent reviews.

Prompt	Gemini Search	Google AI Mode	Bing Copilot	Perplexity	ChatGPT	Grok
Capability4/5 cited (80%)
What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?	Your brand and a competitor were cited	A competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited

#	Brand	PresencePres.	Share of VoiceSoV	DocsDocs	BlogBlog	MentionsMent.	Avg PosPos	Sentiment
1	Rootly	46.0%	33.4%	10.7%	13.3%	0.0%	#5.1	+0.46
2	incident.io	41.3%	30.8%	9.3%	31.3%	60.0%	#6.9	+0.46
3	PagerDuty	20.0%	9.1%	0.0%	1.3%	0.0%	#4.5	+0.54
4	Opsgenie	18.7%	11.1%	7.3%	0.0%	0.0%	#5.8	+0.50
5	FireHydrant	11.3%	4.6%	7.3%	1.3%	32.7%	#3.9	+0.51
6	OneUptime	8.0%	4.6%	0.0%	4.0%	7.3%	#8.4	+0.30
7	ilert	6.0%	2.9%	1.3%	1.3%	0.0%	#7.5	+0.33
8	Better Stack	4.7%	1.7%	0.0%	0.0%	14.7%	#8.9	+0.39
9	Grafana	4.0%	1.7%	0.7%	1.3%	2.0%	#5.1	+0.43
10	Spike.sh	0.7%	0.2%	0.0%	0.7%	1.3%	#7.0	+0.70
11	Squadcast	0.0%	0.0%	0.0%	0.0%	0.0%	—	—

Developer Experience3/5 cited (60%)
Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?	A competitor was cited	A competitor was cited	A competitor was cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

Integrations & Ecosystem5/5 cited (100%)
Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?	Your brand and a competitor were cited	A competitor was cited	Neither your brand nor a competitor was cited	Your brand and a competitor were cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited

Performance & Reliability2/5 cited (40%)
Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	Neither your brand nor a competitor was cited	A competitor was cited	A competitor was cited	Neither your brand nor a competitor was cited

Opsgenie ranks #4 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Opsgenie ranks #4 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and Opsgenie is not.

Where Opsgenie is winning3

Where Opsgenie is losing5

Key Facts

Key Capabilities10

Key Use Cases7

Opsgenie customer outcomes

Recent Trend

How AI describes Opsgenie3

Most cited sources8

Alternatives in Incident Management & On-Call6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

Setup & First Run4/5 cited (80%)
What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?	Neither your brand nor a competitor was cited	Your brand was cited	Neither your brand nor a competitor was cited	A competitor was cited	Your brand and a competitor were cited	Neither your brand nor a competitor was cited

Opsgenie ranks #4 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Opsgenie ranks #4 in Incident Management & On-Call AI search.

Key Metrics

Platform Breakdown

Overview

Prompts where competitors are visible and Opsgenie is not.

Where Opsgenie is winning3

Where Opsgenie is losing5

Key Facts

Key Capabilities10

Key Use Cases7

Opsgenie customer outcomes

Recent Trend

How AI describes Opsgenie3

Most cited sources8

Alternatives in Incident Management & On-Call6

Reviews

Pricing

Limitations

Topic Coverage

Prompt-Level Results

Vertical Ranking

Turn this into your team dashboard

Frequently asked questions

What does Opsgenie do?

Who is Opsgenie best for?

How is Opsgenie priced?

What are the alternatives to Opsgenie?

What do users praise about Opsgenie?

What are common complaints about Opsgenie?

When was Opsgenie founded and where?

How big is Opsgenie?