# Opsgenie AI visibility in Incident Management & On-Call

Canonical: https://devtune.ai/verticals/incident-management-and-on-call/opsgenie

[Website](https://www.atlassian.com/software/opsgenie)

Updated: 2026-09-27T01:48:57.308123+00:00
Prompts: 25
Runs: 6


## Platforms

- chatgpt-search
- google-ai-mode
- bing-copilot-search
- google-ai
- perplexity
- xai-search

Rank: 4
Total brands: 11
Measured responses: 150
Presence percent: 20.666666666666668
Share of voice percent: 16.714697406340058
Average position: 4.258620689655173
Docs presence percent: 11.333333333333332
Blog presence percent: 0.6666666666666667
Brand mention percent: 0


## Profile

Overview: Atlassian Opsgenie is a cloud-based incident management and on-call alerting platform originally founded around 2012 and acquired by Atlassian in September 2018 for $295 million. Designed for DevOps and IT operations teams, Opsgenie centralizes alerts from over 200 integrated monitoring and ticketing tools, routes notifications through email, SMS, voice call, and mobile push, and enforces on-call schedules and escalation policies to ensure critical issues are never missed. The platform includes incident management with timeline tracking, stakeholder communications, service status pages, postmortem reporting, and operational analytics. It integrates natively with Atlassian products including Jira, Jira Service Management, Confluence, Bitbucket, and Statuspage. As of March 2025, Atlassian announced Opsgenie's sunset: new sales ended June 4, 2025, with full end-of-support on April 5, 2027, as capabilities migrate to Jira Service Management.
Product summary: Opsgenie is Atlassian's incident management and on-call alerting product, providing alert routing, escalation policies, on-call schedule management, and incident coordination for DevOps and IT operations teams. It is currently in end-of-sale sunset mode, with its capabilities being consolidated into Jira Service Management ahead of an April 5, 2027 shutdown.


### Key capabilities

- Multi-channel alerting via email, SMS, voice call, and iOS/Android push notifications
- On-call schedule management with daily, weekly, and custom rotations and override rules
- Escalation policies and routing rules (up to 100 rules per team) with time-based logic
- 200+ pre-built integrations with monitoring, ITSM, ticketing, and ChatOps tools
- Incident management with timeline tracking, alert clustering, and incident templates
- Service-aware incident management with stakeholder communications and status pages
- ChatOps integrations with Slack and Microsoft Teams for collaborative war-room coordination
- Advanced reporting and analytics including MTTR, on-call workload, and team productivity
- Heartbeat monitoring for detecting silent service or job failures
- Edge encryption and SSO support for enterprise security and compliance



### Target users

- DevOps engineers and site reliability engineers (SREs)
- IT operations and Network Operations Center (NOC) teams
- Engineering managers responsible for on-call coverage and incident response
- Organizations deeply embedded in the Atlassian product ecosystem
- Mid-market and enterprise software and technology companies



### Key use cases

- On-call rotation scheduling and paging for DevOps and engineering teams
- Centralizing alerts from multiple monitoring tools into a single alert management platform
- Incident response coordination with escalation policies and multi-team communication
- Stakeholder notification and public/internal status page management during outages
- Post-incident analysis and blameless postmortem reporting
- Heartbeat monitoring for detecting silent batch job or service failures
- Replacing ad hoc paging workflows for 24/7 IT operations and NOC coverage

Integrations ecosystem: Opsgenie integrates with 200+ monitoring, ITSM, ticketing, and ChatOps tools. Key integrations include Datadog, New Relic, AppDynamics, Nagios, Splunk, AWS CloudWatch, Pingdom, Zabbix, Graylog, Sentry, Rollbar, ServiceNow, Salesforce Service Cloud, ConnectWise, and Site24x7. Native bi-directional integrations exist across the Atlassian product suite: Jira, Jira Service Management, Confluence, Bitbucket, Bamboo, and Statuspage. ChatOps integrations cover Slack and Microsoft Teams for war-room coordination. A REST API and CLI tool (Lamp) support custom integrations. ITSM and outgoing integrations are gated to Standard and Enterprise plans; Free and Essentials users are limited to inbound monitoring integrations.
Pricing summary: Opsgenie offered four tiers prior to end-of-sale (June 4, 2025): Free ($0 for up to 5 users), Essentials ($9.45/user/month billed annually or $11.55/month billed monthly), Standard ($19.95/user/month annually or $24.15/month), and Enterprise ($31.90/user/month annually or $38.50/month). Volume discounts applied at 26, 51, 101, 251, 501, 1,001, 2,501, and 10,000+ user thresholds, with per-user rates dropping as low as $3.70/user/month at scale. Standard and Enterprise plans include unlimited SMS/voice (US/Canada), unlimited incidents and postmortems, and 24/7 phone support on Enterprise. New purchases, upgrades, and downgrades are no longer available as of June 4, 2025; existing subscribers may renew until April 5, 2027.
Review summary: Opsgenie earns solid ratings on G2 (4.3/5 from 52 reviews) and TrustRadius (8.3/10 from 50 reviews). Users consistently praise its deep integrations with Atlassian products and reliable multi-channel alert delivery. Teams already using Jira particularly value the native connectivity and cost savings versus PagerDuty. Criticisms center on a confusing scheduling UI for complex rotations, fixed color-coding limitations in on-call views, and a steeper learning curve compared to newer tools. The product's impending sunset is an emerging concern in recent reviews.
Competitive positioning: Opsgenie positioned itself as the cost-effective, Atlassian-ecosystem-native alternative to PagerDuty, leveraging deep bi-directional integrations with Jira, Jira Service Management, Confluence, Statuspage, and Bitbucket to appeal to teams already embedded in the Atlassian toolchain. With tiered per-user pricing starting below $10/user/month and 200+ pre-built integrations, it targeted mid-market DevOps and IT Ops teams seeking a consolidated alerting and on-call solution. As of March 2025, Atlassian announced Opsgenie's sunset, with all capabilities migrating to Jira Service Management.
Limitations: Opsgenie is in end-of-sale mode as of June 4, 2025 and reaches end-of-support on April 5, 2027; new subscriptions are no longer available and plan upgrades/downgrades are blocked. Existing customers must migrate to Jira Service Management before the deadline. ITSM, ticketing, and outgoing integrations are restricted to Standard and Enterprise plans, limiting Free and Essentials users. Reviewers cite a confusing UI for complex rotating schedules, limited visual customization (fixed color coding for on-call users), and a steeper learning curve compared to newer competitors. G2 ease-of-use scores trail competitors like Better Stack. International SMS and voice notification costs can be significant on lower-tier plans.


### Source urls

- https://www.atlassian.com/software/opsgenie/migration
- https://www.atlassian.com/software/opsgenie/pricing
- https://www.atlassian.com/software/opsgenie/features
- https://support.atlassian.com/opsgenie/docs/set-up-an-integrated-tool/
- https://support.atlassian.com/opsgenie/docs/welcome-to-opsgenie/
- https://www.g2.com/products/opsgenie/reviews
- https://www.trustradius.com/products/opsgenie/reviews?qs=product-usage
- https://www.businesswire.com/news/home/20180904005296/en/IT-Ops-Company-OpsGenie-to-be-Acquired-by-Atlassian
- https://www.businesswire.com/news/home/20240801981974/en/Atlassian-Announces-Fourth-Quarter-and-Fiscal-Year-2024-Results
- https://www.atlassian.com/blog/opsgenie/opsgenie-is-joining-atlassian

Reviewed at: 2026-04-28T23:33:02.753+00:00


### Customer outcomes

| Customer | Summary | Metric |
| --- | --- | --- |
| Hillsouth | Hillsouth reported zero missed critical alerts and no unanswered escalations since implementing Opsgenie, per a testimonial on the Atlassian Opsgenie features page. | Not available |



### Reviews breakdown

| Platform | Score | Score max | Review count | Url |
| --- | --- | --- | --- | --- |
| G2 | 4.3 | 5 | 52 | https://www.g2.com/products/opsgenie/reviews |
| TrustRadius | 8.3 | 10 | 50 | https://www.trustradius.com/products/opsgenie/reviews |



### Review themes



#### Praised

- Deep native integration with Jira and Jira Service Management
- Reliable multi-channel alert delivery (email, SMS, voice, push)
- Easy setup of integrations with 200+ monitoring tools
- Flexible on-call scheduling and rotation configuration
- Cost-effective alternative to PagerDuty for Atlassian teams
- Strong escalation policy and routing rule capabilities
- Comprehensive visibility into who is on-call at any time



#### Criticized

- Confusing UI for managing complex weekly rotating schedules
- Fixed color coding in on-call schedules impairs at-a-glance readability
- ITSM and outgoing integrations gated behind higher-tier plans
- Steeper learning curve compared to newer competitors
- Long-standing UI pain points unaddressed by vendor before sunset
- Product sunset creating migration burden and strategic uncertainty




### Company facts

Founded year: 2012
Hq: Boston, MA, USA (Opsgenie origin); Sydney, Australia (Atlassian parent)


#### Founders

- Berkay Mollamustafaoğlu

Employees range: 10000-15000
Total funding: $295M acquisition by Atlassian (2018); o
Valuation: Not available
Arr: Not available
Customer count: 4,000+ (Opsgenie-specific, as reported a
Status: Public (NASDAQ: TEAM) — Opsgenie product sunset April 5, 202


Readiness: Not available


## Ranking

| Display name | Pair count | Total pairs | Presence percent | Avg position |
| --- | --- | --- | --- | --- |
| Rootly | 59 | 150 | 39.33333333333333 | 3.611111111111111 |
| incident.io | 52 | 150 | 34.66666666666667 | 3.5730337078651684 |
| PagerDuty | 41 | 150 | 27.333333333333332 | 2.2 |
| Opsgenie | 31 | 150 | 20.666666666666668 | 4.258620689655173 |
| FireHydrant | 14 | 150 | 9.333333333333334 | 3.1578947368421053 |
| Grafana | 8 | 150 | 5.333333333333334 | 4.555555555555555 |
| ilert | 7 | 150 | 4.666666666666667 | 5.6 |
| OneUptime | 4 | 150 | 2.666666666666667 | 6.4 |
| Better Stack | 2 | 150 | 1.3333333333333335 | 4.5 |
| Spike.sh | 0 | 150 | 0 | Not available |
| Squadcast | 0 | 150 | 0 | Not available |



## Platform breakdown

| Platform | Prompt count | Presence rate |
| --- | --- | --- |
| chatgpt-search | 17 | 68 |
| google-ai-mode | 1 | 4 |
| bing-copilot-search | 0 | 0 |
| google-ai | 1 | 4 |
| perplexity | 12 | 48 |
| xai-search | 0 | 0 |



## Strengths

| Prompt text | Platform count | Avg position |
| --- | --- | --- |
| Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | 1 | 1 |
| Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | 2 | 1.5 |
| Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention? | 3 | 2 |



## Gaps

| Prompt text | Competitor presence count |
| --- | --- |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | 5 |
| What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage? | 4 |
| Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this? | 4 |
| Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage? | 4 |
| Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? | 4 |



## Topic scores

| Topic name | Prompt count | Cited prompt count |
| --- | --- | --- |
| Capability | 5 | 4 |
| Developer Experience | 5 | 4 |
| Integrations & Ecosystem | 5 | 5 |
| Performance & Reliability | 5 | 4 |
| Setup & First Run | 5 | 5 |



## Prompt results

- Prompt text: Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| ilert | 4 |
| Grafana | 6 |



##### Xai-search




- Prompt text: What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 5
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |
| Grafana | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 5 |
| incident.io | 8 |



##### Xai-search




- Prompt text: What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?


#### Brand position by platform

Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Xai-search




- Prompt text: Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?


#### Brand position by platform

Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 3
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| incident.io | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Xai-search




- Prompt text: Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?


#### Brand position by platform

Chatgpt-search: 4
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| Opsgenie | 4 |



##### Google-ai-mode





##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 5 |



##### Xai-search




- Prompt text: What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| OneUptime | 2 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Xai-search




- Prompt text: Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?


#### Brand position by platform

Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 2
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Xai-search




- Prompt text: What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 11
Xai-search: Not available



#### Platform rows



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 2 |
| Better Stack | 3 |
| PagerDuty | 5 |
| FireHydrant | 6 |
| OneUptime | 9 |
| Opsgenie | 11 |



##### Xai-search




- Prompt text: Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage?


#### Brand position by platform

Chatgpt-search: 4
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: 3
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |
| Opsgenie | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 12 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies?


#### Brand position by platform

Chatgpt-search: 4
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 2 |
| Rootly | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 5 |
| Grafana | 6 |



##### Xai-search




- Prompt text: Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options?


#### Brand position by platform

Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 2 |
| incident.io | 3 |
| FireHydrant | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| incident.io | 6 |



##### Xai-search




- Prompt text: Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 2
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| FireHydrant | 1 |
| PagerDuty | 4 |
| Rootly | 5 |
| OneUptime | 7 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| Rootly | 4 |



##### Xai-search




- Prompt text: What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction?


#### Brand position by platform

Chatgpt-search: 5
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Grafana | 4 |
| Opsgenie | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 5 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard?


#### Brand position by platform

Chatgpt-search: 1
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| ilert | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |
| Grafana | 5 |
| Better Stack | 6 |



##### Xai-search




- Prompt text: What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 8 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Rootly | 3 |
| ilert | 4 |



##### Xai-search




- Prompt text: What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 3 |
| incident.io | 5 |



##### Xai-search




- Prompt text: Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously?


#### Brand position by platform

Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| FireHydrant | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Xai-search




- Prompt text: Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?


#### Brand position by platform

Chatgpt-search: 4
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: 1
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| incident.io | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |
| PagerDuty | 3 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 4 |
| ilert | 6 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| PagerDuty | 2 |



##### Xai-search




- Prompt text: I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |
| Opsgenie | 3 |
| Rootly | 4 |
| Grafana | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 7 |



##### Google-ai

| Display name | Position |
| --- | --- |
| ilert | 8 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| FireHydrant | 4 |
| OneUptime | 6 |



##### Xai-search




- Prompt text: Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 3
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |
| incident.io | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Opsgenie | 3 |
| Rootly | 7 |



##### Xai-search







## Top sources

| Url | Title | Domain | Logo url | Source vertical | Content type | Citation count | Last30d count |
| --- | --- | --- | --- | --- | --- | --- | --- |
| https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-statuspage/ | Integrate with Statuspage \| Jira Service Management Cloud \| Atlassian Support | support.atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/cc3027c0bbf6d76ce9eabc0cc553c290f9a8012f.png | commercial | documentation | 7 | 7 |
| https://support.atlassian.com/statuspage/docs/set-up-a-pagerduty-integration/ | Set up a PagerDuty integration \| Statuspage \| Atlassian Support | support.atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/cc3027c0bbf6d76ce9eabc0cc553c290f9a8012f.png | commercial | documentation | 6 | 6 |
| https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices | Atlassian Cloud architecture and operational practices \| Atlassian | atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/f88edae0702c9635f429c2ab9083128f2e0624d4.png | commercial | product_page | 5 | 5 |
| https://www.atlassian.com/software/jira/service-management/features/incident-management | Incident Management Software in Jira ITSM Jira ITSM | atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/f88edae0702c9635f429c2ab9083128f2e0624d4.png | commercial | comparison | 5 | 5 |
| https://www.atlassian.com/incident-management/postmortem/templates | A Guide to the Incident Postmortem Process \| Atlassian | atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/f88edae0702c9635f429c2ab9083128f2e0624d4.png | commercial | comparison | 5 | 5 |
| https://www.atlassian.com/software/opsgenie/integrations | Opsgenie - Integrations \| Atlassian | atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/f88edae0702c9635f429c2ab9083128f2e0624d4.png | commercial | product_page | 4 | 4 |
| https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/ | Manage on-call schedules and rotations \| Opsgenie \| Atlassian Support | support.atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/cc3027c0bbf6d76ce9eabc0cc553c290f9a8012f.png | commercial | documentation | 4 | 4 |
| https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/ | Send voice and SMS notifications \| Opsgenie | support.atlassian.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/cc3027c0bbf6d76ce9eabc0cc553c290f9a8012f.png | commercial | documentation | 4 | 4 |



## Response excerpts

| Prompt text | Platform | Excerpt |
| --- | --- | --- |
| Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? | chatgpt-search | \[1\] \| \| Opsgenie \| 200+ integrations \| Monitoring-heavy environments \| Extensive native integrations for Datadog, Dynatrace, New Relic, Prometheus, Nagios, Sentry, LogicMonitor, CloudWatch, etc. \[2\] \| \| Splunk On-Call \| 300+ in... |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | chatgpt-search | \[4\] \| \| Atlassian Operations / Opsgenie \| ✅ Terraform \| ✅ Routing rules \| Terraform + API \| Opsgenie provider exposes schedules and team routing rules. |
| Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality? | chatgpt-search | \[2\] * Opsgenie — extensive international voice coverage, including many countries across Europe, Asia, Africa, and Latin America. |



## Competitor excerpts

| Platform | Competitor name | Excerpt |
| --- | --- | --- |
| chatgpt-search | Grafana | \[3\] \| \| Grafana IRM \| ✅ Terraform \| ✅ Routes + escalation chains \| Terraform + API \| Very comprehensive: schedules, shifts, escalation chains, escalation steps, integrations and routes all have Terraform resources. |
| google-ai-mode | Rootly | Rootly uses robust workflow automations to handle status page updates seamlessly. |
| google-ai-mode | incident.io | Incident.io provides workflow-driven automation for status pages. By setting up a workflow triggered when an incident is created or changed, you can automatically create or update public status page entries based on predefined conditions (like s... |
| bing-copilot-search | Grafana | The most notable options are PagerDuty, Grafana OnCall, FireHydrant, incident.io, Rootly, Better Stack, and xMatters. 🔑 Key Platforms with API/IaC Support ------------------------------------- \| Platform \| API / IaC Support \| Strengths \| Notes \| \|... |
| google-ai | Rootly | Rootly documentation The primary options include: ### 1\. PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. |
| google-ai | PagerDuty | PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. GitHub * Capabilities: Highly mature and widely adopted. |
| perplexity | PagerDuty | ...est options are: \| Platform \| API / IaC support \| On-call schedules \| Routing rules / equivalent \| \|---\|---\|---:\|---\| \| PagerDuty \| REST API and official Terraform provider \| Yes—Terraform supports schedules and schedule layers \| Escalation policies... |
| chatgpt-search | Rootly | ...and cross-service alert grouping; deduplication; suppression and auto-pause \| Large/mixed monitoring environments \| \| Rootly \| Alert deduplication plus alert grouping/correlation across monitoring sources \| Teams wanting incident management tight... |
| chatgpt-search | PagerDuty | \| Tool \| Noise reduction / grouping \| Particularly useful for \| \| --- \| --- \| --- \| \| PagerDuty \| Intelligent, content-based, time-based, and cross-service alert grouping; deduplication; suppression and auto-pause \| Large/mixed moni... |
| chatgpt-search | Grafana | ...grouping/correlation across monitoring sources \| Teams wanting incident management tightly integrated with alerts \| \| Grafana OnCall \| Relies on Grafana Alerting/Alertmanager grouping and autoresolution \| Grafana/Prometheus-heavy stacks \| \| *... |
| google-ai-mode | incident.io | incident.io +2 Top options offering the smoothest migration paths for existing rotation schedules and escalation policies include: * incident.io — Widely recognized for having one of the slickest transition setups. |
| google-ai | Rootly | Rootly The primary tools that support noise reduction and alert grouping include: ### 1\. |



## Trend

Visibility delta: 4.800000000000001
Avg position delta: -0.3992740471869327
Citation count delta: 20