# incident.io AI visibility in Incident Management & On-Call

Canonical: https://devtune.ai/verticals/incident-management-and-on-call/incident-io

[Website](https://incident.io/)

Updated: 2026-10-03T10:05:43.727965+00:00
Prompts: 25
Runs: 6


## Platforms

- google-ai
- chatgpt-search
- google-ai-mode
- bing-copilot-search
- perplexity
- xai-search

Rank: 2
Total brands: 11
Measured responses: 150
Presence percent: 37.333333333333336
Share of voice percent: 26.81564245810056
Average position: 3.46875
Docs presence percent: 6
Blog presence percent: 24.666666666666668
Brand mention percent: 63.33333333333333


## Profile

Overview: incident.io is a London-based, AI-native incident management platform founded in 2021 by former Monzo engineers Stephen Whitworth, Pete Hamilton, and Christopher Evans. The platform provides an integrated suite covering on-call scheduling, alert routing, Slack- and Teams-native incident response, status pages, and AI-assisted post-mortems—replacing the common fragmented stack of PagerDuty, Atlassian Status Page, and manual Slack workflows. Its AI SRE agent autonomously investigates issues, surfaces next steps, and can draft pull requests. Backed by $96.2M in funding (Series B at ~$400M valuation led by Insight Partners in April 2025), the company serves 600+ organizations including Netflix, Etsy, Airbnb, Intercom, and Skyscanner, and has powered responses to over 250,000 incidents. Rated 4.8/5 on G2 with a #1 G2 Relationship Index ranking.
Product summary: incident.io is an all-in-one AI-powered platform for incident management and on-call operations. Built Slack- and Teams-first, it enables engineering and SRE teams to declare, respond to, and learn from incidents entirely within their existing communication tools, while an AI SRE agent autonomously investigates issues and a post-mortem engine auto-generates timelines and retrospective drafts. The platform spans four core products—On-call, Incident Response, Status Pages, and AI SRE—unified by a shared service catalog, workflow engine, and analytics layer.


### Key capabilities

- Slack- and Microsoft Teams-native incident declaration, channel creation, and lifecycle management
- On-call scheduling with multi-team escalation policies, shadow rotations, and holiday calendar sync
- AI SRE agent for autonomous incident investigation, PR drafting, and next-step suggestions
- AI-native post-mortems with automated timeline capture and data-rich draft generation
- Automated workflows and customizable incident runbooks triggered by alert conditions or manual actions
- Public, internal, and customer-specific status pages with automated subscriber updates
- Service catalog (custom types) for contextual ownership and routing
- Insights and analytics dashboards for MTTR trending, alert noise reduction, and incident metrics
- Scribe AI copilot for real-time incident summarization and stakeholder communication drafts
- 50+ integrations covering monitoring, issue tracking, video, HR, and identity tooling



### Target users

- Site Reliability Engineers (SREs) and DevOps teams
- Engineering managers and incident commanders at high-growth tech companies
- IT operations teams managing cloud-native microservices environments
- Security operations teams handling security incidents
- Customer support and customer success teams needing incident visibility
- Engineering leadership (VPs, Directors) seeking incident metrics and culture improvement



### Key use cases

- Consolidating fragmented incident toolchains (PagerDuty + Atlassian + Slack) into a single platform
- Running structured on-call rotations with AI-powered alert noise reduction
- Coordinating cross-functional incident response across engineering, SRE, and customer support teams
- Automating post-mortem generation and follow-up tracking after incidents
- Communicating service disruptions to customers via branded status pages
- Security incident response coordination for SecOps and compliance-sensitive organizations
- Embedding incident management culture across non-technical teams (CS, GTM, leadership)
- AI-assisted autonomous incident investigation and remediation suggestion

Integrations ecosystem: incident.io offers 50+ documented integrations across six categories. Chat/collaboration: Slack (primary), Microsoft Teams. Issue tracking: Jira, GitHub, GitLab, Linear, Asana, ClickUp, Shortcut, Zendesk. Alerting/monitoring: Datadog, Grafana, Prometheus, New Relic, Dynatrace, Elastic, Sentry, AWS SNS/CloudWatch, Google Cloud, Honeycomb, Cronitor, Splunk, CrowdStrike, and 15+ others. Service catalog: Backstage, Cortex, OpsLevel, ServiceNow. Video/docs: Zoom, Google Meet, Microsoft Teams Meetings, Webex, Confluence, Notion, Google Docs, SharePoint. HR/scheduling: BambooHR, HiBob, Rippling, Personio, Google Calendar, Outlook Calendar. Identity/SSO: Okta, SAML, SCIM. Additional: Salesforce, Vanta, Zapier, Azure DevOps, Cloudflare, Statuspage, and a public API with webhooks. An MCP (Model Context Protocol) integration is available in beta on Pro and Enterprise plans.
Pricing summary: Four tiers are publicly listed. Basic is free forever and includes Slack/Teams incident response, single on-call schedule, one status page, and essential automation. Team is $19/user/month (annual: $15/user/month) for incident response, with on-call available as a $10/user/month add-on; supports multi-team on-call and alerting. Pro is $25/user/month for incident response plus a $20/user/month on-call add-on; adds advanced insights, AI-native post-mortems, custom incident types, response policies, and private incidents. Enterprise pricing is custom and adds designated CSM, advanced RBAC, multiple environments, HIPAA compliance, SCIM provisioning, live phone support, and support SLAs. On-call can also be purchased as a standalone product at $20/user/month.
Review summary: incident.io holds a 4.8/5 rating from 179 verified reviews on G2, earning G2 badges for Momentum Leader, Best Support (Enterprise), High Performer EMEA Enterprise, and Best Estimated ROI (Enterprise) as of Spring 2024. Reviewers consistently praise the Slack-native experience, ease of initial setup, responsive customer support, automated timelines, and the opinionated structure that standardizes incident handling across organizations. G2 also ranked incident.io #1 in its Relationship Index for Spring 2024. Recurring criticisms include configuration complexity for advanced multi-team workflows, documentation gaps for edge cases, and the perception among some SRE-heavy teams that the tool is better suited to customer-facing or L1 incidents than deep infrastructure reliability work.
Competitive positioning: incident.io positions itself as the modern, AI-first all-in-one alternative to legacy fragmented toolchains (primarily PagerDuty + Atlassian Status Page + ad-hoc Slack workflows). Its core differentiator is a deeply Slack- and Microsoft Teams-native experience that covers the full incident lifecycle—on-call scheduling, alert routing, incident response, status pages, and AI-assisted post-mortems—within a single platform. The company emphasizes fast deployment, high user adoption across both technical and non-technical teams, and a rapid product iteration cadence. It targets organizations with 200+ employees and explicitly competes for PagerDuty and Opsgenie migrations, leaning heavily on its AI SRE agent (autonomous investigation and PR drafting) and #1 G2 Relationship Index ranking as proof points of product quality and customer partnership.
Limitations: Third-party reviewers note that advanced workflow configuration can require multiple iterations and has documentation gaps that slow onboarding for complex multi-team deployments. Microsoft Teams integration, while supported, is not fully feature-equivalent to the Slack experience (e.g., auto-creating a Teams call from within Slack workflows is not natively supported). Some specific third-party integrations (e.g., ClickUp) have been described as clunky. The platform is opinionated in its incident management philosophy, which suits structured teams but may conflict with organizations that want fully freeform tooling. Incident.io does not currently offer native security remediation or ITSM/ITIL-grade ticketing depth, which may limit fit for traditional IT operations teams. On-call is a separate per-user add-on cost that ramps quickly for large teams.


### Source urls

- https://incident.io/
- https://incident.io/pricing
- https://incident.io/integrations
- https://incident.io/customers/buffer
- https://incident.io/customers/intercom
- https://incident.io/customers/vanta
- https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/
- https://www.g2.com/sellers/incident-io
- https://www.g2.com/products/incident-io/reviews
- https://incident.io/blog/g2-spring-2024-awards

Reviewed at: 2026-04-28T23:32:01.544+00:00


### Customer outcomes

| Customer | Summary | Metric |
| --- | --- | --- |
| Buffer | After adopting incident.io, Buffer replaced its fragmented Slack/PagerDuty/Atlassian stack with a unified platform, achieving a major reduction in critical incidents and significantly faster response and acknowledgement times. | 70% reduction in critical incidents; 50% reduction in incident response time; ~5-minute average acknowledgement time |
| Intercom | Intercom migrated hundreds of engineers off PagerDuty and Atlassian Status Page onto incident.io within a few weeks, consolidating their entire incident stack and improving cross-team visibility, MTTR, and customer communications. | Not available |
| Vanta | Vanta used incident.io to automate manual incident processes including post-mortem generation and stakeholder alerting, saving hours of manual work per incident and improving cross-team visibility. | Hours saved per incident on manual processes |



### Reviews breakdown

| Platform | Score | Score max | Review count | Url |
| --- | --- | --- | --- | --- |
| G2 | 4.8 | 5 | 179 | https://www.g2.com/products/incident-io/reviews |



### Review themes



#### Praised

- Slack-native incident declaration and workflow
- Ease of setup and rapid adoption across non-technical teams
- Highly responsive customer support and product team
- Automated incident timelines reducing manual work
- AI-generated summaries and stakeholder communications
- Opinionated structure that standardizes incident management
- Fast feature shipping based on customer feedback
- Single platform replacing multiple fragmented tools



#### Criticized

- Advanced workflow configuration requires multiple iterations
- Documentation gaps slow complex multi-team setup
- Microsoft Teams integration not fully on par with Slack
- Some third-party integrations (e.g., ClickUp) feel clunky
- AI capabilities described as still maturing
- On-call add-on costs scale up quickly for large teams
- Less depth for complex SRE or enterprise ITSM scenarios




### Company facts

Founded year: 2021
Hq: London, UK


#### Founders

- Stephen Whitworth
- Pete Hamilton
- Christopher Evans

Employees range: 51-200
Total funding: $96.2M
Valuation: ~$400M
Arr: Not available
Customer count: 600+
Status: Private


Readiness: Not available


## Ranking

| Display name | Pair count | Total pairs | Presence percent | Avg position |
| --- | --- | --- | --- | --- |
| Rootly | 57 | 150 | 38 | 3.6210526315789475 |
| incident.io | 56 | 150 | 37.333333333333336 | 3.46875 |
| PagerDuty | 41 | 150 | 27.333333333333332 | 2.1875 |
| Opsgenie | 33 | 150 | 22 | 4.3559322033898304 |
| FireHydrant | 14 | 150 | 9.333333333333334 | 3.8333333333333335 |
| Grafana | 8 | 150 | 5.333333333333334 | 4.555555555555555 |
| ilert | 5 | 150 | 3.3333333333333335 | 3.1666666666666665 |
| OneUptime | 4 | 150 | 2.666666666666667 | 6.571428571428571 |
| Better Stack | 3 | 150 | 2 | 3 |
| Spike.sh | 0 | 150 | 0 | Not available |
| Squadcast | 0 | 150 | 0 | Not available |



## Platform breakdown

| Platform | Prompt count | Presence rate |
| --- | --- | --- |
| google-ai | 7 | 28.000000000000004 |
| chatgpt-search | 14 | 56.00000000000001 |
| google-ai-mode | 11 | 44 |
| bing-copilot-search | 10 | 40 |
| perplexity | 14 | 56.00000000000001 |
| xai-search | 0 | 0 |



## Strengths

| Prompt text | Platform count | Avg position |
| --- | --- | --- |
| What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription? | 1 | 1 |
| What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | 2 | 1 |
| I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day? | 2 | 1 |
| Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience? | 2 | 1 |
| Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies? | 3 | 1.3333333333333333 |



## Gaps

| Prompt text | Competitor presence count |
| --- | --- |
| What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down? | 4 |
| I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options? | 4 |
| Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch? | 3 |
| What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction? | 3 |
| Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality? | 3 |



## Topic scores

| Topic name | Prompt count | Cited prompt count |
| --- | --- | --- |
| Capability | 5 | 5 |
| Developer Experience | 5 | 5 |
| Integrations & Ecosystem | 5 | 5 |
| Performance & Reliability | 5 | 3 |
| Setup & First Run | 5 | 5 |



## Prompt results

- Prompt text: Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 4
Google-ai-mode: 2
Bing-copilot-search: 1
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Xai-search




- Prompt text: What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?


#### Brand position by platform

Google-ai: 2
Chatgpt-search: Not available
Google-ai-mode: 3
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 2 |
| Better Stack | 3 |
| PagerDuty | 5 |
| FireHydrant | 6 |
| OneUptime | 9 |
| Opsgenie | 11 |



##### Xai-search




- Prompt text: What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?


#### Brand position by platform

Google-ai: 1
Chatgpt-search: Not available
Google-ai-mode: 1
Bing-copilot-search: Not available
Perplexity: 8
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |
| Grafana | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 5 |
| incident.io | 8 |



##### Xai-search




- Prompt text: Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 3
Google-ai-mode: 3
Bing-copilot-search: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| incident.io | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Xai-search




- Prompt text: Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?


#### Brand position by platform

Google-ai: 2
Chatgpt-search: 1
Google-ai-mode: Not available
Bing-copilot-search: 4
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 6 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| Opsgenie | 4 |



##### Google-ai-mode





##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 5 |



##### Xai-search




- Prompt text: What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: 2
Bing-copilot-search: 2
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |
| Opsgenie | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 12 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?


#### Brand position by platform

Google-ai: 4
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 3 |
| incident.io | 4 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| Rootly | 4 |



##### Xai-search




- Prompt text: What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: 4
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Grafana | 4 |
| Opsgenie | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: 1
Perplexity: 3
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 8 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| ilert | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |
| Grafana | 5 |
| Better Stack | 6 |



##### Xai-search




- Prompt text: What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?


#### Brand position by platform

Google-ai: 1
Chatgpt-search: Not available
Google-ai-mode: 3
Bing-copilot-search: Not available
Perplexity: 6
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 7 |



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| OneUptime | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Xai-search




- Prompt text: Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| ilert | 4 |
| Grafana | 6 |



##### Xai-search




- Prompt text: What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?


#### Brand position by platform

Google-ai: 2
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Xai-search




- Prompt text: Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: 2
Bing-copilot-search: Not available
Perplexity: 6
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |
| incident.io | 6 |



##### Xai-search




- Prompt text: Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: Not available
Bing-copilot-search: 2
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 2 |
| Rootly | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 5 |
| Grafana | 6 |



##### Xai-search




- Prompt text: Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 3
Google-ai-mode: 1
Bing-copilot-search: 1
Perplexity: 6
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 2 |
| incident.io | 3 |
| FireHydrant | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: Not available
Bing-copilot-search: 1
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| ilert | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Rootly | 3 |
| ilert | 4 |



##### Xai-search




- Prompt text: What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: 5
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 3 |
| incident.io | 5 |



##### Xai-search




- Prompt text: Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: 1
Bing-copilot-search: Not available
Perplexity: 3
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| FireHydrant | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Xai-search




- Prompt text: Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?


#### Brand position by platform

Google-ai: 3
Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| incident.io | 3 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| incident.io | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |
| PagerDuty | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| PagerDuty | 2 |



##### Xai-search




- Prompt text: I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: Not available
Bing-copilot-search: 1
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |
| Opsgenie | 3 |
| Rootly | 4 |
| Grafana | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 4
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Better Stack | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 7 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 1
Google-ai-mode: 1
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| OneUptime | 6 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| FireHydrant | 4 |
| OneUptime | 6 |



##### Xai-search




- Prompt text: Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 4
Google-ai-mode: 2
Bing-copilot-search: 3
Perplexity: 1
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |
| incident.io | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Opsgenie | 3 |
| Rootly | 7 |



##### Xai-search







## Top sources

| Url | Title | Domain | Logo url | Source vertical | Content type | Citation count | Last30d count |
| --- | --- | --- | --- | --- | --- | --- | --- |
| https://incident.io/blog/5-best-slack-native-incident-management-platforms-2025 | 5 best Slack-native Incident Management platforms for 2025 \| Blog \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 42 | 42 |
| https://incident.io/blog/best-incident-postmortem-software-2026-guide | Best incident postmortem software: Complete guide for 2026 \| Blog \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 37 | 37 |
| https://incident.io/blog/2026-buyers-guide-top-on-call-scheduling-tools-every-team-needs | 2026 buyer’s guide: Top on‑call scheduling tools every team needs \| Blog \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 22 | 22 |
| https://incident.io/ | AI software reliability platform \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 16 | 16 |
| https://incident.io/blog/5-best-on-call-features-incident-management-platform | 5 best on-call features for SRE teams: How to choose the best incident management platform \| Blog \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 12 | 12 |
| https://incident.io/on-call | On-call software your team will love \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 10 | 10 |
| https://incident.io/post-mortems | Post-mortems \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 8 | 8 |
| https://incident.io/blog/5-best-ai-powered-incident-management-platforms-2026 | 5 best AI-powered incident management platforms 2026 \| Blog \| incident.io | incident.io | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/7d750ab944ef95eacf6617de777438c6a2b8aed9.png | commercial | blog_post | 8 | 8 |



## Response excerpts

| Prompt text | Platform | Excerpt |
| --- | --- | --- |
| Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? | chatgpt-search | \[3\] \| \| incident.io \| Broad but smaller catalog \| Modern developer/SRE stacks \| Strong integrations and workflows, but its differentiation is more around incident coordination and automation than having the industry's largest monitoring-integration catalog. |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | chatgpt-search | \[2\] \| \| incident.io \| ✅ Terraform \| ✅ Routing/configuration \| Terraform + API \| Official Terraform provider; `incident_schedule` manages complete rotations. |
| What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager? | chatgpt-search | ...l hours \| \| Rootly \| Strong \| Explicit on-call load by engineer, alert volume, incident metrics \| \| incident.io \| Moderate–strong \| On-call/incident analytics and workload data, though its positioning emphasizes incident lifec... |



## Competitor excerpts

| Platform | Competitor name | Excerpt |
| --- | --- | --- |
| chatgpt-search | PagerDuty | ...ong candidates \| Tool \| Independence evidence \| If your monitored app goes down \| \| --- \| --- \| --- \| \| PagerDuty \| US/EU service regions, with multiple AWS data centers per region; separate notification-delivery infrastructure is al... |
| chatgpt-search | Rootly | \| \| Rootly \| Rootly explicitly describes its architecture as multi-region, fault-domain isolated, with an isolated control plane and multi-cloud redundancy. |
| chatgpt-search | Opsgenie | \| \| Opsgenie \| Atlassian documents multi-AZ deployment and historical Opsgenie architecture using multiple regions, with automated regional failover and multiple providers for SMS/voice/email. |
| google-ai-mode | Rootly | Rootly +1 * Splunk On-Call (formerly VictorOps): Provides reliable global alerting capabilities tied into the Splunk ecosystem, utilizing established global SMS and voice carrier pathways to page out international team members during critical incidents. |
| bing-copilot-search | OneUptime | Examples include Uptime Kuma, Gatus, Checkmate, Cachet, OneUptime, Zabbix, Nagios Core, Netflix Dispatch, Keep, and Sentry (self-hosted mode). |
| perplexity | PagerDuty | PagerDuty — Its incident service is separate from the systems it monitors: monitoring tools send events to PagerDuty, which creates incidents and escalates them through on-call policies. |
| google-ai | Better Stack | Better Stack * Escalation & Timeouts: Highly granular, time-based escalation policies. |
| chatgpt-search | PagerDuty | ...atform \| Phone \| SMS \| Push \| Email \| Configurable escalation timeouts \| \| --- \| --- \| --- \| --- \| --- \| --- \| \| PagerDuty \| ✅ \| ✅ \| ✅ \| ✅ \| ✅ \| \| Opsgenie \| ✅ \| ✅ \| ✅ \| ✅ \| ✅ \| \| incident.io \| Via integrations/workflows \| ✅ \|... |
| chatgpt-search | Opsgenie | ...igurable escalation timeouts \| \| --- \| --- \| --- \| --- \| --- \| --- \| \| PagerDuty \| ✅ \| ✅ \| ✅ \| ✅ \| ✅ \| \| Opsgenie \| ✅ \| ✅ \| ✅ \| ✅ \| ✅ \| \| incident.io \| Via integrations/workflows \| ✅ \| ✅/app \| ✅ \| ✅, workflow-based \| \| x... |
| google-ai-mode | Rootly | ...o ingest incoming alerts, correlate telemetry, suggest likely root causes, and recommend or execute relevant runbooks . Rootly AI +1 Here are the leading platforms providing these capabilities: * How it works: Rootly features deep AI-driv... |
| google-ai-mode | PagerDuty | How it works: PagerDuty uses machine learning and AI agents as a first line of defense to suppress alert noise, group related alerts across different monitoring tools, and enrich events with contextual data. |
| perplexity | PagerDuty | ...atform \| Phone \| SMS \| Push \| Email \| Configurable escalation timeouts \| Best fit \| \|---\|---:\|---:\|---:\|---:\|---:\|---\| \| PagerDuty \| ✓ \| ✓ \| ✓ \| ✓ \| ✓ \| Mature, enterprise-grade incident response \| \| Atlassian Opsgenie \| ✓ \| ✓ \| ✓ \| ✓ \| ✓ \| Teams... |



## Trend

Visibility delta: -13.599999999999998
Avg position delta: -0.5016051364365968
Citation count delta: -75