# ilert AI visibility in Incident Management & On-Call

Canonical: https://devtune.ai/verticals/incident-management-and-on-call/ilert

[Website](https://www.ilert.com/)

Updated: 2026-09-27T01:48:57.308123+00:00
Prompts: 25
Runs: 6


## Platforms

- chatgpt-search
- google-ai-mode
- bing-copilot-search
- google-ai
- perplexity
- xai-search

Rank: 7
Total brands: 11
Measured responses: 150
Presence percent: 4.666666666666667
Share of voice percent: 2.881844380403458
Average position: 5.6
Docs presence percent: 0.6666666666666667
Blog presence percent: 0
Brand mention percent: 0


## Profile

Overview: ilert GmbH is a German SaaS company founded in 2011 and headquartered in Cologne, offering an AI-first platform for incident management, on-call scheduling, and status pages. The product covers the full incident response lifecycle: multi-channel alerting via SMS, voice, push, WhatsApp, and Telegram; on-call schedule and escalation management; ChatOps for Slack, Microsoft Teams, and Google Chat; call routing with an AI Voice Agent; and public, private, and audience-specific status pages. Its AI SRE agent autonomously investigates alerts by analyzing logs, metrics, and recent changes, then proposes or executes remediation. ilert is GDPR-compliant with EU data residency and ISO 27001 certified, serving enterprises including REWE digital, Lufthansa Systems, Adesso, and Bertelsmann across retail, finance, telecom, and tech sectors.
Product summary: ilert is an AI-first incident management and on-call platform built in Germany, offering automated alert investigation via an AI SRE agent, multi-channel alerting, on-call scheduling, ChatOps, intelligent call routing with an AI Voice Agent, and integrated status pages. It is marketed as a GDPR-compliant, privacy-focused alternative to PagerDuty and Opsgenie for DevOps, SRE, IT Ops, MSP, and security teams.


### Key capabilities

- AI SRE agent: autonomous real-time alert investigation, root-cause analysis, and remediation with human-in-the-loop governance
- Multi-channel actionable alerting: SMS, voice, push, email, WhatsApp, and Telegram with one-click acknowledgment
- On-call scheduling with AI-assisted calendar generation, rotations, overrides, and escalation policies
- ChatOps for Slack, Microsoft Teams, and Google Chat with in-channel incident actions and war-room creation
- Call routing hotline with multi-level IVR, AI Voice Agent first-response, and support-hours-based routing
- Public, private, and audience-specific status pages with AI-generated stakeholder communications
- Event Flows: visual workflow builder for intelligent alert routing, filtering, threshold logic, and event transformation
- AI-assisted postmortem generation synthesized from incident timelines and chat logs
- Terraform provider for IaC management of alert sources, escalation policies, and on-call schedules
- MTTA/MTTR, on-call, and notification analytics reports with label filtering



### Target users

- DevOps and SRE engineers managing cloud-native and microservice environments
- IT operations teams in mid-market to enterprise organizations
- Managed service providers (MSPs) with multi-tenant on-call environments
- Security operations teams requiring structured incident escalation and audit trails
- European organizations with strict GDPR and EU data residency requirements
- Engineering managers and executives needing operational visibility without on-call access



### Key use cases

- DevOps and SRE on-call management for cloud-native and microservice environments
- Enterprise IT operations alerting and incident escalation across hybrid infrastructure
- Managed service providers (MSPs) managing multi-tenant on-call and customer-facing status pages
- Security incident response with structured escalation and full audit trails
- Industrial operations and IoT alerting for 24/7 critical uptime requirements
- Opsgenie and PagerDuty migration for GDPR-conscious and European-headquartered organizations
- Customer support and ITSM workflows via bidirectional sync with ticketing tools

Integrations ecosystem: ilert offers 100+ pre-built integrations spanning monitoring (Prometheus, Grafana, Datadog, Zabbix, Nagios, Icinga, PRTG, Checkmk, AWS CloudWatch), ITSM (ServiceNow, Jira Service Management, Datto Autotask, Zendesk, SysAid), ChatOps (Slack, Microsoft Teams, Google Chat, WhatsApp, Telegram), and CI/CD (GitHub, GitLab). Bidirectional integrations sync alert status back to source systems (ServiceNow, Autotask, Zabbix, Auvik). A native Terraform provider supports full infrastructure-as-code management of ilert resources. An open MCP server enables AI assistants such as Claude and Cursor to create and manage alerts and incidents. New 2026 integrations include WhaTap, Phare Uptime, SysAid, and Level RMM.
Pricing summary: Four-tier SaaS model billed per user per month. Free: up to 5 users, 1 on-call schedule, 100 SMS/voice notifications/month. Pro: from €19/user/month (min. 3 users), unlimited SMS/voice, SSO, unlimited on-call schedules, 250 AI credits/month. Scale: from €39/user/month (min. 3 users), adds team-based organization, event flows, intelligent grouping, ITSM integrations, 2-way integrations, 1,000 AI credits/month. Enterprise: custom pricing, up to 99.99% SLA, dedicated CSM, advanced RBAC, 5,000 AI credits/month. Annual billing saves 20%. Call routing, heartbeat monitors, and advanced status pages are paid add-ons. AI SRE features are in closed beta with credit gating.
Review summary: User reviews on G2 (4.2/5, 10 reviews) and Capterra describe ilert as reliable, intuitive, and quick to set up, particularly praising its multi-channel alerting, flexible on-call scheduling, seamless integrations with tools like Slack, Jira, and Datadog, and responsive personal customer support. Criticisms include per-seat pricing that can feel steep for smaller teams, some integrations requiring manual configuration effort, and the mobile app trailing the desktop experience in advanced features.
Competitive positioning: ilert positions itself as a privacy-first, AI-first alternative to PagerDuty and Opsgenie, targeting European enterprises and global DevOps/SRE teams that require GDPR compliance and EU data residency. Built and hosted in Germany with ISO 27001 certification, it emphasizes deeper AI integration across the full incident lifecycle—autonomous alert investigation, AI-assisted on-call scheduling, AI Voice Agent, and postmortem generation—at a lower per-seat cost than category leaders. The Opsgenie EOL (sales cutoff June 2025, full sunset April 2027) is an active migration driver ilert explicitly targets.
Limitations: AI SRE autonomous investigation and intelligent alert triage are in closed beta as of Q1 2026, gated behind AI credits per account. Pricing is reported as steep for small teams by multiple reviewers. Mobile app is noted as lagging behind the desktop in feature depth. SCIM provisioning is listed as 'coming soon' on Enterprise. Advanced features including intelligent grouping, event flows, and ITSM integrations are restricted to Scale and Enterprise tiers. SSO requires Pro plan or above. Public review corpus is small (10 reviews on G2), limiting third-party validation.


### Source urls

- https://www.ilert.com/
- https://www.ilert.com/pricing
- https://www.ilert.com/about-us
- https://www.ilert.com/case-studies/rewe-digital
- https://www.ilert.com/blog/top-5-incident-response-platforms-for-2026
- https://www.g2.com/products/ilert/reviews
- https://www.capterra.com/p/207205/iLert/
- https://tracxn.com/d/companies/ilert/__SgV3a5j6hU5p3Kih8JnqFkdtOrn4oEu32ibIiH4dCgk
- https://www.crunchbase.com/organization/ilert-f979
- https://www.companyhouse.de/en/ilert-GmbH-Koeln

Reviewed at: 2026-04-28T23:31:25.297+00:00


### Customer outcomes

| Customer | Summary | Metric |
| --- | --- | --- |
| REWE digital | Implemented ilert to manage on-call teams across a complex microservice landscape for grocery delivery, pickup, and marketplace services across Germany, resulting in faster incident resolution times, fewer service disruptions, and an enhanced digital customer experience. | Not available |



### Reviews breakdown

| Platform | Score | Score max | Review count | Url |
| --- | --- | --- | --- | --- |
| G2 | 4.2 | 5 | 10 | https://www.g2.com/products/ilert/reviews |



### Review themes



#### Praised

- Reliable multi-channel alerting (SMS, voice, push, WhatsApp)
- Intuitive on-call scheduling and escalation policies
- Seamless integrations with Slack, Jira, Datadog, and PRTG
- Fast initial setup and quick time-to-value
- Responsive and personal customer support
- Mobile app for on-the-go incident management
- Clear alert vs. incident separation (noted as improvement over PagerDuty)
- Cost-effectiveness relative to PagerDuty and Opsgenie



#### Criticized

- Pricing steep for smaller teams
- Some integrations complex to configure
- Mobile app lags desktop feature parity
- Limited notification customization options
- Advanced features (SSO, event flows, ITSM) gated to higher-tier plans
- Small public review corpus limits peer validation




### Company facts

Founded year: 2011
Hq: Cologne, Germany


#### Founders

- Birol Yildiz
- Christian Fröhlingsdorf
- Roman Frey

Employees range: 10-50
Total funding: Not available
Valuation: Not available
Arr: Not available
Customer count: Not available
Status: Private


Readiness: Not available


## Ranking

| Display name | Pair count | Total pairs | Presence percent | Avg position |
| --- | --- | --- | --- | --- |
| Rootly | 59 | 150 | 39.33333333333333 | 3.611111111111111 |
| incident.io | 52 | 150 | 34.66666666666667 | 3.5730337078651684 |
| PagerDuty | 41 | 150 | 27.333333333333332 | 2.2 |
| Opsgenie | 31 | 150 | 20.666666666666668 | 4.258620689655173 |
| FireHydrant | 14 | 150 | 9.333333333333334 | 3.1578947368421053 |
| Grafana | 8 | 150 | 5.333333333333334 | 4.555555555555555 |
| ilert | 7 | 150 | 4.666666666666667 | 5.6 |
| OneUptime | 4 | 150 | 2.666666666666667 | 6.4 |
| Better Stack | 2 | 150 | 1.3333333333333335 | 4.5 |
| Spike.sh | 0 | 150 | 0 | Not available |
| Squadcast | 0 | 150 | 0 | Not available |



## Platform breakdown

| Platform | Prompt count | Presence rate |
| --- | --- | --- |
| chatgpt-search | 1 | 4 |
| google-ai-mode | 0 | 0 |
| bing-copilot-search | 0 | 0 |
| google-ai | 3 | 12 |
| perplexity | 3 | 12 |
| xai-search | 0 | 0 |



## Strengths





## Gaps

| Prompt text | Competitor presence count |
| --- | --- |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | 5 |
| Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | 5 |
| What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | 5 |
| Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously? | 5 |
| Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics? | 5 |



## Topic scores

| Topic name | Prompt count | Cited prompt count |
| --- | --- | --- |
| Capability | 5 | 1 |
| Developer Experience | 5 | 1 |
| Integrations & Ecosystem | 5 | 2 |
| Performance & Reliability | 5 | 1 |
| Setup & First Run | 5 | 1 |



## Prompt results

- Prompt text: Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| ilert | 4 |
| Grafana | 6 |



##### Xai-search




- Prompt text: What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |
| Grafana | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 5 |
| incident.io | 8 |



##### Xai-search




- Prompt text: What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Xai-search




- Prompt text: Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| incident.io | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Xai-search




- Prompt text: Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| Opsgenie | 4 |



##### Google-ai-mode





##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 5 |



##### Xai-search




- Prompt text: What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| OneUptime | 2 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Xai-search




- Prompt text: Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Xai-search




- Prompt text: What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: 2
Xai-search: Not available



#### Platform rows



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 2 |
| Better Stack | 3 |
| PagerDuty | 5 |
| FireHydrant | 6 |
| OneUptime | 9 |
| Opsgenie | 11 |



##### Xai-search




- Prompt text: Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |
| Opsgenie | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 12 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 2 |
| Rootly | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |



##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 5 |
| Grafana | 6 |



##### Xai-search




- Prompt text: Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 2 |
| incident.io | 3 |
| FireHydrant | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| incident.io | 6 |



##### Xai-search




- Prompt text: Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| FireHydrant | 1 |
| PagerDuty | 4 |
| Rootly | 5 |
| OneUptime | 7 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| Rootly | 4 |



##### Xai-search




- Prompt text: What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Grafana | 4 |
| Opsgenie | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 5 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard?


#### Brand position by platform

Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| ilert | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |
| Grafana | 5 |
| Better Stack | 6 |



##### Xai-search




- Prompt text: What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: 8
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 8 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Rootly | 3 |
| ilert | 4 |



##### Xai-search




- Prompt text: What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Google-ai





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 3 |
| incident.io | 5 |



##### Xai-search




- Prompt text: Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| FireHydrant | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Xai-search




- Prompt text: Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: 6
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| incident.io | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |
| PagerDuty | 3 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 4 |
| ilert | 6 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| PagerDuty | 2 |



##### Xai-search




- Prompt text: I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |
| Opsgenie | 3 |
| Rootly | 4 |
| Grafana | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: 8
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 7 |



##### Google-ai

| Display name | Position |
| --- | --- |
| ilert | 8 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| FireHydrant | 4 |
| OneUptime | 6 |



##### Xai-search




- Prompt text: Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?


#### Brand position by platform

Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Google-ai: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |
| incident.io | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Opsgenie | 3 |
| Rootly | 7 |



##### Xai-search







## Top sources

| Url | Title | Domain | Logo url | Source vertical | Content type | Citation count | Last30d count |
| --- | --- | --- | --- | --- | --- | --- | --- |
| https://www.ilert.com/product/chatops | ChatOps for Real-Time Incident Collaboration | ilert.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/6a7ce5bf1bad6bea2563d19f07a73f5be2d71b47.png | commercial | product_page | 15 | 15 |
| https://www.ilert.com/pricing | Pricing \| Faster Incident Response, Better Reliability - ilert | ilert.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/6a7ce5bf1bad6bea2563d19f07a73f5be2d71b47.png | commercial | product_page | 2 | 2 |
| https://docs.ilert.com/chatops/overview | Overview \| ilert Docs | docs.ilert.com | Not available | commercial | documentation | 2 | 2 |
| https://www.ilert.com/product/status-pages | Incident Status Pages: Keep Everyone Informed - ilert | ilert.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/6a7ce5bf1bad6bea2563d19f07a73f5be2d71b47.png | commercial | product_page | 2 | 2 |
| https://www.ilert.com/product/on-call-management-escalations | On-call Management: Smart Scheduling & Escalations - ilert | ilert.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/6a7ce5bf1bad6bea2563d19f07a73f5be2d71b47.png | commercial | product_page | 2 | 2 |
| https://www.ilert.com/glossary/what-is-chatops | What is ChatOps? - ilert | ilert.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/6a7ce5bf1bad6bea2563d19f07a73f5be2d71b47.png | commercial | product_page | 1 | 1 |



## Response excerpts

| Prompt text | Platform | Excerpt |
| --- | --- | --- |
| Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | chatgpt-search | \[5\] \| \| ilert \| Slack, Microsoft Teams, Google Chat \| Receive alerts, acknowledge, re-route, check on-call, create incident collaboration channels \| Explicitly supports alert actions from chat interfaces. |
| I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options? | bing-copilot-search | Best options for multi-channel on-call paging with configurable escalation timeouts include PagerDuty, AlertOps, OnPage, Signl4, ilert, FireHydrant, Rootly, and Everbridge 360. |
| What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription? | perplexity | \| \| ilert \| Pricing explicitly lists “1 Status page included” alongside on-call management, and offers a free public status page.[2] \| The free page has limitations, including no subscriber support. |



## Competitor excerpts

| Platform | Competitor name | Excerpt |
| --- | --- | --- |
| chatgpt-search | Grafana | \[3\] \| \| Grafana IRM \| ✅ Terraform \| ✅ Routes + escalation chains \| Terraform + API \| Very comprehensive: schedules, shifts, escalation chains, escalation steps, integrations and routes all have Terraform resources. |
| google-ai-mode | Rootly | Rootly uses robust workflow automations to handle status page updates seamlessly. |
| google-ai-mode | incident.io | Incident.io provides workflow-driven automation for status pages. By setting up a workflow triggered when an incident is created or changed, you can automatically create or update public status page entries based on predefined conditions (like s... |
| bing-copilot-search | Grafana | The most notable options are PagerDuty, Grafana OnCall, FireHydrant, incident.io, Rootly, Better Stack, and xMatters. 🔑 Key Platforms with API/IaC Support ------------------------------------- \| Platform \| API / IaC Support \| Strengths \| Notes \| \|... |
| google-ai | Rootly | Rootly documentation The primary options include: ### 1\. PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. |
| google-ai | PagerDuty | PagerDuty * IaC Provider: Official `pagerduty` Terraform provider. GitHub * Capabilities: Highly mature and widely adopted. |
| perplexity | PagerDuty | ...est options are: \| Platform \| API / IaC support \| On-call schedules \| Routing rules / equivalent \| \|---\|---\|---:\|---\| \| PagerDuty \| REST API and official Terraform provider \| Yes—Terraform supports schedules and schedule layers \| Escalation policies... |
| chatgpt-search | Rootly | ...orm \| Post-mortem → ticket automation \| Issue trackers \| Sync back \| Best fit \| \| --- \| --- \| --- \| --- \| --- \| \| Rootly \| Yes — action items can automatically create Jira issues/subtasks \| Jira, Linear, Asana \| Two-way \| Teams wantin... |
| chatgpt-search | incident.io | ...create Jira issues/subtasks \| Jira, Linear, Asana \| Two-way \| Teams wanting highly configurable automation \| \| incident.io \| Yes \| Jira, Linear, GitHub, etc. \| More limited with Jira \| Slack-centric teams wanting a streamlined workflow \|... |
| google-ai-mode | incident.io | incident.io — Highly rated for its native Slack-first experience. It lets you capture post-mortem action items and sync them directly to issue trackers like Jira Cloud/Server , Linear , GitHub, GitLab, and Shortcut. |
| google-ai-mode | Rootly | Rootly — Deeply customizable and built natively inside Slack. Rootly automates the creation of Jira issues or Linear sub-issues straight from incident retrospectives. |
| bing-copilot-search | incident.io | Best options for incident platforms that automatically create follow-up tickets from post-mortem action items include incident.io, PagerDuty, Better Stack, and Alert24 — all of which integrate tightly with issue trackers like Jira, Linear, or GitHub.... |



## Trend

Visibility delta: 1.6000000000000005
Avg position delta: 1.8857142857142852
Citation count delta: 3