# FireHydrant AI visibility in Incident Management & On-Call

Canonical: https://devtune.ai/verticals/incident-management-and-on-call/firehydrant

[Website](https://firehydrant.com/)

Updated: 2026-10-03T10:05:43.727965+00:00
Prompts: 25
Runs: 6


## Platforms

- google-ai
- chatgpt-search
- google-ai-mode
- bing-copilot-search
- perplexity
- xai-search

Rank: 5
Total brands: 11
Measured responses: 150
Presence percent: 9.333333333333334
Share of voice percent: 5.027932960893855
Average position: 3.8333333333333335
Docs presence percent: 6.666666666666667
Blog presence percent: 0.6666666666666667
Brand mention percent: 33.33333333333333


## Profile

Overview: FireHydrant is an all-in-one incident management and on-call platform founded in 2018 and headquartered in New York, NY. Co-founded by Robert Ross and Dylan Nielsen, the platform covers the full incident lifecycle: on-call scheduling and alerting (Signals), automated runbooks, Slack/Teams-native response, status pages, AI-enriched summaries and retrospectives, a built-in service catalog, and MTTX analytics. Customers including DocuSign, LaunchDarkly, 1Password, Palo Alto Networks, BP, and Qlik rely on FireHydrant to reduce downtime and improve reliability. The company raised $32.5M in venture funding from Menlo Ventures, Harmony Partners, Salesforce Ventures, and others, and acquired Blameless in August 2024. In December 2025, Freshworks (NASDAQ: FRSH) announced the acquisition of FireHydrant; the deal closed in Q1 2026, with FireHydrant planned as the incident management and reliability layer within Freshservice.
Product summary: FireHydrant is a full-lifecycle incident management SaaS platform built for engineering and SRE teams. It unifies on-call alerting and scheduling (Signals), automated runbook-driven response, Slack/Teams collaboration, status pages, AI-enriched retrospectives, a service catalog, and MTTX analytics into a single product. Acquired by Freshworks in Q1 2026, it is being integrated into Freshservice as the ITOM and incident management layer of a unified AI-native ServiceOps platform.


### Key capabilities

- On-call scheduling, escalation policies, and alert routing (Signals)
- Automated runbook engine for codifying incident response workflows
- Slack and Microsoft Teams native incident management
- AI-generated incident summaries, status page updates, and video meeting transcriptions
- AI-enhanced post-incident retrospectives with root cause analysis
- Built-in service catalog with ownership mapping
- Public and private status pages
- MTTX and incident analytics dashboards
- SOC 2 compliance, SSO, RBAC, SCIM, and audit logs
- API-first platform with 350+ endpoints, SDKs, and Terraform provider



### Target users

- Site Reliability Engineers (SREs)
- DevOps and platform engineering teams
- Engineering managers and incident commanders
- IT operations teams at mid-market and enterprise companies
- On-call engineers managing complex distributed systems
- CTOs and engineering leaders seeking reliability and MTTX metrics



### Key use cases

- Declaring and coordinating major incident response across engineering teams
- On-call scheduling and alert routing with noise reduction
- Automating incident workflows via runbooks and Slack/Teams bots
- Running structured post-incident reviews and retrospectives
- Tracking service ownership and dependencies via service catalog
- Communicating incident status to external stakeholders via status pages
- Measuring and improving MTTD, MTTA, MTTM, and MTTR over time

Integrations ecosystem: FireHydrant offers 35+ native integrations spanning observability (Datadog, Grafana, New Relic, Honeycomb, AWS CloudWatch, Google Cloud Stackdriver, Sentry), alerting (PagerDuty, Opsgenie, VictorOps, Alertmanager, Checkly), communication (Slack, Microsoft Teams, Zoom, Google Meet, Cisco Webex), ticketing (Jira Cloud, Jira Server, Linear, Shortcut, ServiceNow, Zendesk), source control (GitHub), identity (Okta, SAML 2.0), infrastructure (Kubernetes, AWS CloudTrail, Terraform), and CI/CD (CircleCI). The platform is API-first with 350+ REST endpoints, SDKs, a CLI tool (FHCLI), and a Terraform provider.
Pricing summary: FireHydrant offers a 14-day free trial covering up to 10 responders, 2 runbooks, 3 integrations, and 1 status page—no credit card required. The Platform Pro tier is priced at $9,600/year for up to 20 responders, 5 runbooks, unlimited escalation policies, on-call scheduling, and SSO. Enterprise pricing is custom and adds AI features (summaries, retrospectives, triage), unlimited runbooks, private incidents, private status pages, incident analytics, unlimited custom fields, SCIM, audit logs, Slack Enterprise Grid, and a dedicated customer success manager. Signals alerting is charged per alert sent (usage-based), with volume discounting available at the Enterprise tier.
Review summary: FireHydrant holds a 4.5/5 rating on G2 from 141 reviews, with 73% five-star ratings. Reviewers consistently praise the Slack integration, automated runbooks, ease of incident coordination, and responsive customer support. Common criticisms include steeper initial setup, some missing features compared to longer-established tools like PagerDuty, pricing concerns for smaller teams, and post-incident review tooling that is still maturing. G2 awarded FireHydrant High Performer badges in Winter 2023 for overall, enterprise, and UK categories.
Competitive positioning: FireHydrant positions itself as an all-in-one, full-lifecycle incident management platform that consolidates on-call alerting (Signals), automated runbooks, Slack/Teams-native response, status pages, AI-enriched retrospectives, and a service catalog into a single product—contrasting with point solutions like PagerDuty (alerting-first) or standalone post-mortem tools. It emphasizes transparent usage-based alerting pricing and an API-first, developer-friendly design (350+ endpoints, Terraform provider). Following its acquisition by Freshworks, it is positioned as the ITOM and incident-response layer of a unified AI-native ServiceOps platform alongside Freshservice ITSM.
Limitations: Some G2 reviewers cite a steeper initial setup and configuration experience compared to more opinionated tools like incident.io or Rootly. Post-incident review functionality has been noted as an area still maturing. Pricing can escalate for larger teams as advanced features are unlocked. The platform is primarily web-UI-centric for configuration, with Slack/Teams used for active response—which may not suit organizations preferring a fully chat-first workflow. Feature breadth is noted to be newer than legacy alternatives like PagerDuty. Future product direction may shift post-Freshworks acquisition.


### Source urls

- https://firehydrant.com/
- https://firehydrant.com/pricing/
- https://firehydrant.com/integrations/
- https://firehydrant.com/about-us/
- https://firehydrant.com/blog/firehydrant-to-be-acquired-by-freshworks/
- https://firehydrant.com/customer-stories/how-backblaze-slashed-mitigation-time-by-91-with-firehydrant/
- https://www.g2.com/products/firehydrant-firehydrant/reviews
- https://www.freshworks.com/press-releases/freshworks-to-deepen-its-it-service-and-operations-portfolio-with-acquisition-of-firehydrants-ai-native-incident-management-and-reliability-platform/
- https://pitchbook.com/profiles/company/266537-53
- https://firehydrant.com/blog/customer-trust-wins-firehydrant-3-g2-awards/

Reviewed at: 2026-04-28T23:31:27.872+00:00


### Customer outcomes

| Customer | Summary | Metric |
| --- | --- | --- |
| Backblaze | Backblaze implemented FireHydrant's Signals on-call and incident management platform to automate on-call scheduling, centralize alerting, and establish clear service ownership across engineering, legal, and customer success teams. | 91% reduction in mean time to mitigation (MTTM) |



### Reviews breakdown

| Platform | Score | Score max | Review count | Url |
| --- | --- | --- | --- | --- |
| G2 | 4.5 | 5 | 141 | https://www.g2.com/products/firehydrant-firehydrant/reviews |



### Review themes



#### Praised

- Slack integration and chatbot experience
- Automated runbooks reducing on-call stress
- Responsive and helpful customer support
- AI summarization reducing admin toil during incidents
- Centralized incident coordination reducing context switching
- Flexible runbook and escalation policy configuration
- Service catalog enabling clear service ownership



#### Criticized

- Steep initial setup and configuration
- Pricing escalates quickly for larger or growing teams
- Post-incident review functionality still maturing
- Fewer features than longer-established tools like PagerDuty
- Primary web UI interface less suited to fully chat-first workflows
- Notification volume can overwhelm during tool migrations




### Company facts

Founded year: 2018
Hq: New York, NY, USA


#### Founders

- Robert Ross
- Dylan Nielsen

Employees range: 51-200
Total funding: $32.5M
Valuation: Not available
Arr: Not available
Customer count: Not available
Status: Acquired by Freshworks (NASDAQ: FRSH), Q1 2026


Readiness: Not available


## Ranking

| Display name | Pair count | Total pairs | Presence percent | Avg position |
| --- | --- | --- | --- | --- |
| Rootly | 57 | 150 | 38 | 3.6210526315789475 |
| incident.io | 56 | 150 | 37.333333333333336 | 3.46875 |
| PagerDuty | 41 | 150 | 27.333333333333332 | 2.1875 |
| Opsgenie | 33 | 150 | 22 | 4.3559322033898304 |
| FireHydrant | 14 | 150 | 9.333333333333334 | 3.8333333333333335 |
| Grafana | 8 | 150 | 5.333333333333334 | 4.555555555555555 |
| ilert | 5 | 150 | 3.3333333333333335 | 3.1666666666666665 |
| OneUptime | 4 | 150 | 2.666666666666667 | 6.571428571428571 |
| Better Stack | 3 | 150 | 2 | 3 |
| Spike.sh | 0 | 150 | 0 | Not available |
| Squadcast | 0 | 150 | 0 | Not available |



## Platform breakdown

| Platform | Prompt count | Presence rate |
| --- | --- | --- |
| google-ai | 1 | 4 |
| chatgpt-search | 7 | 28.000000000000004 |
| google-ai-mode | 2 | 8 |
| bing-copilot-search | 0 | 0 |
| perplexity | 4 | 16 |
| xai-search | 0 | 0 |



## Strengths

| Prompt text | Platform count | Avg position |
| --- | --- | --- |
| Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch? | 1 | 2 |
| Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics? | 1 | 2 |



## Gaps

| Prompt text | Competitor presence count |
| --- | --- |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | 5 |
| Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard? | 5 |
| Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options? | 5 |
| What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app? | 5 |
| Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion? | 4 |



## Topic scores

| Topic name | Prompt count | Cited prompt count |
| --- | --- | --- |
| Capability | 5 | 3 |
| Developer Experience | 5 | 2 |
| Integrations & Ecosystem | 5 | 1 |
| Performance & Reliability | 5 | 1 |
| Setup & First Run | 5 | 3 |



## Prompt results

- Prompt text: Which on-call platforms have the most pre-built integrations with monitoring and observability tools for automatic alert ingestion?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Xai-search




- Prompt text: What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Grafana | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: What on-call and incident platforms offer a public status page as part of the core product without requiring a separate subscription?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: 6
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| ilert | 2 |
| Better Stack | 3 |
| PagerDuty | 5 |
| FireHydrant | 6 |
| OneUptime | 9 |
| Opsgenie | 11 |



##### Xai-search




- Prompt text: What on-call tools support noise reduction and alert grouping so engineers aren't paged for every individual monitoring alert during an outage?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |
| Grafana | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 5 |
| incident.io | 8 |



##### Xai-search




- Prompt text: Which on-call platforms have the fastest alert delivery times from inbound webhook to phone call — which ones reliably page within 30 seconds?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| incident.io | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Xai-search




- Prompt text: Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 6 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| Opsgenie | 4 |



##### Google-ai-mode





##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 5 |



##### Xai-search




- Prompt text: What's the fastest incident management platform to set up for a 20-person engineering team that currently handles on-call entirely through workplace chat?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 2 |
| Opsgenie | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |
| Rootly | 12 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident response tools come with built-in runbook templates so teams don't have to build their incident playbooks from scratch?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 3 |
| incident.io | 4 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 2 |
| Rootly | 4 |



##### Xai-search




- Prompt text: What on-call platforms have the best mobile app for engineers who need to respond to alerts at 3am with minimum friction?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Grafana | 4 |
| Opsgenie | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 6 |



##### Xai-search




- Prompt text: Which incident management tools let on-call engineers acknowledge, escalate, and update incidents directly from workplace chat without using a web dashboard?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 8 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| ilert | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |
| Grafana | 5 |
| Better Stack | 6 |



##### Xai-search




- Prompt text: What incident platforms scale well for a 1000-person engineering org with hundreds of on-call rotations and thousands of alert rules?


#### Brand position by platform

Google-ai: 7
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 7 |



##### Chatgpt-search





##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What incident management tools maintain their own uptime independently so they still function when the service they monitor goes down?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| OneUptime | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Xai-search




- Prompt text: Which on-call tools have a reliable global phone network that can reach engineers in multiple countries with consistent call quality?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| ilert | 4 |
| Grafana | 6 |



##### Xai-search




- Prompt text: What on-call tools give engineers visibility into their own on-call burden so they can flag unsustainable alert volumes to their manager?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| Rootly | 3 |



##### Google-ai-mode





##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Xai-search




- Prompt text: Which incident management platforms have strong multi-region redundancy so the alerting system never goes down at the same time as a customer-facing outage?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |
| incident.io | 6 |



##### Xai-search




- Prompt text: Which on-call management tools have the smoothest migration path from a legacy pager tool with existing rotation schedules and escalation policies?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 2
Google-ai-mode: 2
Bing-copilot-search: Not available
Perplexity: 5
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 2 |
| Rootly | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 2 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| FireHydrant | 5 |
| Grafana | 6 |



##### Xai-search




- Prompt text: Looking for an incident platform that integrates with issue trackers to automatically create follow-up tickets from post-mortem action items — what are my options?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 4
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| Opsgenie | 2 |
| incident.io | 3 |
| FireHydrant | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| PagerDuty | 3 |
| incident.io | 6 |



##### Xai-search




- Prompt text: What incident management tools integrate deeply with workplace chat platforms so the entire incident workflow happens inside the chat app?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| ilert | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| Opsgenie | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 4 |



##### Perplexity

| Display name | Position |
| --- | --- |
| Rootly | 3 |
| ilert | 4 |



##### Xai-search




- Prompt text: What incident management tools support AI-assisted triage that suggests likely root cause and relevant runbooks when an alert fires?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: 3
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| FireHydrant | 3 |
| incident.io | 5 |



##### Xai-search




- Prompt text: Which incident management platforms support multi-service incident coordination where separate on-call teams are engaged simultaneously?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 3
Google-ai-mode: 3
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 2 |
| FireHydrant | 3 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| incident.io | 3 |



##### Xai-search




- Prompt text: Which on-call tools support bidirectional integration with a status page so incidents automatically update public status without manual intervention?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| Rootly | 2 |
| incident.io | 3 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Rootly | 2 |
| incident.io | 3 |
| Opsgenie | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 2 |
| PagerDuty | 3 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| Opsgenie | 1 |
| PagerDuty | 2 |



##### Xai-search




- Prompt text: I'm evaluating incident management platforms for a 50-person SaaS company — which ones can be configured with alerting rules and on-call schedules in under a day?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| PagerDuty | 2 |
| Opsgenie | 3 |
| Rootly | 4 |
| Grafana | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 3 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: I need an on-call platform that supports multi-channel paging — phone call, SMS, push, and email — with configurable escalation timeouts — what are my options?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: Not available
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| Better Stack | 1 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 3 |
| incident.io | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| PagerDuty | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 7 |



##### Perplexity

| Display name | Position |
| --- | --- |
| PagerDuty | 1 |
| Opsgenie | 4 |



##### Xai-search




- Prompt text: Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 3
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: 4
Xai-search: Not available



#### Platform rows



##### Google-ai

| Display name | Position |
| --- | --- |
| OneUptime | 6 |



##### Chatgpt-search

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Rootly | 2 |
| FireHydrant | 3 |
| PagerDuty | 4 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| incident.io | 1 |



##### Bing-copilot-search





##### Perplexity

| Display name | Position |
| --- | --- |
| FireHydrant | 4 |
| OneUptime | 6 |



##### Xai-search




- Prompt text: Which incident platforms have strong post-mortem and retrospective features that go beyond a blank document — structured templates, follow-up tracking, and metrics?


#### Brand position by platform

Google-ai: Not available
Chatgpt-search: 2
Google-ai-mode: Not available
Bing-copilot-search: Not available
Perplexity: Not available
Xai-search: Not available



#### Platform rows



##### Google-ai





##### Chatgpt-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| FireHydrant | 2 |
| incident.io | 4 |
| PagerDuty | 5 |



##### Google-ai-mode

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 2 |



##### Bing-copilot-search

| Display name | Position |
| --- | --- |
| Rootly | 1 |
| incident.io | 3 |



##### Perplexity

| Display name | Position |
| --- | --- |
| incident.io | 1 |
| Opsgenie | 3 |
| Rootly | 7 |



##### Xai-search







## Top sources

| Url | Title | Domain | Logo url | Source vertical | Content type | Citation count | Last30d count |
| --- | --- | --- | --- | --- | --- | --- | --- |
| https://docs.firehydrant.com/docs/intro-to-runbooks | Runbook Basics - FireHydrant Documentation | docs.firehydrant.com | Not available | commercial | documentation | 8 | 8 |
| https://docs.firehydrant.com/docs/incident-timeline | Incident Timeline | docs.firehydrant.com | Not available | commercial | documentation | 3 | 3 |
| https://docs.firehydrant.com/docs/intro-to-retrospectives | Intro to Retrospectives \| FireHydrant | docs.firehydrant.com | Not available | commercial | documentation | 3 | 3 |
| https://docs.firehydrant.com/docs/signals-migration-tool | Signals Migration Tool \| FireHydrant | docs.firehydrant.com | Not available | commercial | documentation | 3 | 3 |
| https://docs.firehydrant.com/docs/integrations-overview | Integrations Overview | docs.firehydrant.com | Not available | commercial | documentation | 2 | 2 |
| https://docs.firehydrant.com/docs/status-page-overview | Overview \| FireHydrant Status Pages | docs.firehydrant.com | Not available | commercial | documentation | 2 | 2 |
| https://firehydrant.com/ | All-in-One Alerting, On-Call, and Incident Management \| FireHydrant | firehydrant.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/a74d3feb4e586f58f4a25362cd96c2d493f6130f.png | commercial | blog_post | 2 | 2 |
| https://firehydrant.com/platform/ | All-in-One Incident Management - FireHydrant | firehydrant.com | https://izgwnlozsmjmqjsnddmg.supabase.co/storage/v1/object/public/domain-logos/9dbab6f8-54b2-49a0-8181-89a0ed130318/53005bca-a629-4268-994a-ae58475befb6/a74d3feb4e586f58f4a25362cd96c2d493f6130f.png | commercial | blog_post | 2 | 2 |



## Response excerpts

| Prompt text | Platform | Excerpt |
| --- | --- | --- |
| What incident management platforms offer an API or IaC provider so on-call schedules and routing rules can be managed as code? | chatgpt-search | \[5\] \| \| FireHydrant \| ⚠️ Not primarily an on-call-as-code platform \| ✅ Signal routing \| Terraform + API \| Terraform provider is useful for incident configuration, runbooks, services, teams and signal rules, but its IaC surface isn't as centere... |
| Which incident management platforms let engineering teams build and maintain runbooks collaboratively with a good editor experience? | chatgpt-search | If by “runbooks” you mean both human-readable operational procedures and executable incident workflows, the shortlist I’d look at is incident.io, Rootly, and FireHydrant. |
| Looking for an incident tool that auto-generates a timeline and draft post-mortem from chat history and alert events — which platforms do this? | chatgpt-search | ...tive engineering teams \| \| Rootly \| Yes \| Yes \| Yes \| Deep incident automation + broad integrations \| \| FireHydrant \| Yes \| Yes \| Yes \| Structured incident response/retrospectives \| \| Jira Service Management \| Yes \| So... |



## Competitor excerpts

| Platform | Competitor name | Excerpt |
| --- | --- | --- |
| google-ai | Rootly | Rootly * IaC Provider: Official Terraform Provider ( `rootly/rootly` ). Rootly AI * Capabilities as Code: Rootly features deep IaC integration that mirrors its UI. |
| google-ai | incident.io | incident.io * IaC Provider: Official Terraform Provider ( `incident-io/incident` ). * Capabilities as Code: Originally known heavily for incident response workflows inside Slack, incident.io features a native on-call product with a Ter... |
| chatgpt-search | Grafana | \[3\] \| \| Grafana IRM \| ✅ Terraform \| ✅ Routes + escalation chains \| Terraform + API \| Very comprehensive: schedules, shifts, escalation chains, escalation steps, integrations and routes all have Terraform resources. |
| google-ai-mode | Rootly | Rootly uses robust workflow automations to handle status page updates seamlessly. |
| google-ai-mode | incident.io | Incident.io provides workflow-driven automation for status pages. By setting up a workflow triggered when an incident is created or changed, you can automatically create or update public status page entries based on predefined conditions (like s... |
| bing-copilot-search | Grafana | The most notable options are PagerDuty, Grafana OnCall, FireHydrant, incident.io, Rootly, Better Stack, and xMatters. 🔑 Key Platforms with API/IaC Support ------------------------------------- \| Platform \| API / IaC Support \| Strengths \| Notes \| \|... |
| perplexity | PagerDuty | ...est options are: \| Platform \| API / IaC support \| On-call schedules \| Routing rules / equivalent \| \|---\|---\|---:\|---\| \| PagerDuty \| REST API and official Terraform provider \| Yes—Terraform supports schedules and schedule layers \| Escalation policies... |
| google-ai | Rootly | Rootly The primary tools offering deep, chat-native capabilities include: * incident.io: Built specifically to be Slack-native. |
| chatgpt-search | Opsgenie | \[1\] \| \| Opsgenie \| Slack, Microsoft Teams \| Take actions on alerts and schedules, create incident collaboration spaces, coordinate response \| Provides bi-directional ChatOps integrations. |
| chatgpt-search | Rootly | \[2\] \| \| Rootly \| Slack, Microsoft Teams \| Declare incidents, assign roles, page responders, update stakeholders, run incident workflows \| Designed around chat-native incident response workflows. |
| chatgpt-search | ilert | \[5\] \| \| ilert \| Slack, Microsoft Teams, Google Chat \| Receive alerts, acknowledge, re-route, check on-call, create incident collaboration channels \| Explicitly supports alert actions from chat interfaces. |
| google-ai-mode | Rootly | Rootly: Deeply integrated into Slack with robust out-of-the-box workflows and AI features. |



## Trend

Visibility delta: -7.200000000000001
Avg position delta: 4.342105263157895
Citation count delta: -17