# Incident Management & On-Call AI visibility

Canonical: https://devtune.ai/verticals/incident-management-and-on-call

Public AI visibility report for Incident Management & On-Call companies

Updated: 2026-10-03T10:05:43.727965+00:00

## [Opsgenie](https://devtune.ai/verticals/incident-management-and-on-call/opsgenie)

Description: Opsgenie is Atlassian's incident management and on-call alerting product, providing alert routing, escalation policies, on-call schedule management, and incident coordination for DevOps and IT operations teams. It is currently in end-of-sale sunset mode, with its capabilities being consolidated into Jira Service Management ahead of an April 5, 2027 shutdown.
Rank: 4
Presence percent: 22
Brand mention percent: 0
Cited pair count: 33

## [Better Stack](https://devtune.ai/verticals/incident-management-and-on-call/better-stack)

Description: Better Stack is an all-in-one AI SRE observability platform that unifies on-call scheduling, incident management, uptime monitoring, log management, eBPF-based distributed tracing, infrastructure monitoring, error tracking, real user monitoring, status pages, and a time-series data warehouse into a single product. Built on ClickHouse with SQL as the primary query language and OpenTelemetry as the instrumentation standard, it positions as a dramatically cheaper and design-forward replacement for fragmented stacks built around tools like Datadog, PagerDuty, and Sentry.
Rank: 9
Presence percent: 2
Brand mention percent: 15.333333333333332
Cited pair count: 3

## [FireHydrant](https://devtune.ai/verticals/incident-management-and-on-call/firehydrant)

Description: FireHydrant is a full-lifecycle incident management SaaS platform built for engineering and SRE teams. It unifies on-call alerting and scheduling (Signals), automated runbook-driven response, Slack/Teams collaboration, status pages, AI-enriched retrospectives, a service catalog, and MTTX analytics into a single product. Acquired by Freshworks in Q1 2026, it is being integrated into Freshservice as the ITOM and incident management layer of a unified AI-native ServiceOps platform.
Rank: 5
Presence percent: 9.333333333333334
Brand mention percent: 33.33333333333333
Cited pair count: 14

## [Grafana](https://devtune.ai/verticals/incident-management-and-on-call/grafana)

Description: Grafana Cloud IRM (Incident Response & Management) is the on-call scheduling, alert escalation, and incident management platform from Grafana Labs, incorporating Grafana OnCall. It provides configurable on-call rotations, multi-step escalation chains, alert grouping, and multi-channel notifications (Slack, MS Teams, Telegram, SMS, phone, mobile push) natively integrated with the Grafana observability stack — enabling responders to access dashboards, logs, and traces in the same context as their incident workflow.
Rank: 6
Presence percent: 5.333333333333334
Brand mention percent: 1.3333333333333335
Cited pair count: 8

## [ilert](https://devtune.ai/verticals/incident-management-and-on-call/ilert)

Description: ilert is an AI-first incident management and on-call platform built in Germany, offering automated alert investigation via an AI SRE agent, multi-channel alerting, on-call scheduling, ChatOps, intelligent call routing with an AI Voice Agent, and integrated status pages. It is marketed as a GDPR-compliant, privacy-focused alternative to PagerDuty and Opsgenie for DevOps, SRE, IT Ops, MSP, and security teams.
Rank: 7
Presence percent: 3.3333333333333335
Brand mention percent: 0
Cited pair count: 5

## [incident.io](https://devtune.ai/verticals/incident-management-and-on-call/incident-io)

Description: incident.io is an all-in-one AI-powered platform for incident management and on-call operations. Built Slack- and Teams-first, it enables engineering and SRE teams to declare, respond to, and learn from incidents entirely within their existing communication tools, while an AI SRE agent autonomously investigates issues and a post-mortem engine auto-generates timelines and retrospective drafts. The platform spans four core products—On-call, Incident Response, Status Pages, and AI SRE—unified by a shared service catalog, workflow engine, and analytics layer.
Rank: 2
Presence percent: 37.333333333333336
Brand mention percent: 63.33333333333333
Cited pair count: 56

## [OneUptime](https://devtune.ai/verticals/incident-management-and-on-call/oneuptime)

Description: OneUptime is a fully open-source (Apache 2.0), self-hostable or cloud-hosted observability platform that unifies uptime monitoring, on-call scheduling, incident management, status pages, log management, distributed tracing, APM metrics, error tracking, workflow automation, and AI-powered auto-remediation into a single product. It positions itself as a cost-effective, vendor-neutral alternative to assembling separate commercial tools for each of these functions.
Rank: 8
Presence percent: 2.666666666666667
Brand mention percent: 3.3333333333333335
Cited pair count: 4

## [PagerDuty](https://devtune.ai/verticals/incident-management-and-on-call/pagerduty)

Description: PagerDuty Operations Cloud is a SaaS platform for end-to-end digital operations management, providing on-call scheduling and escalation, AI-driven alert noise reduction, automated incident workflows, generative AI assistance, post-incident reviews, runbook automation, and status pages. It connects with 750+ monitoring, ITSM, collaboration, and cloud tools to centralize operations for always-on enterprise services.
Rank: 3
Presence percent: 27.333333333333332
Brand mention percent: 0
Cited pair count: 41

## [Rootly](https://devtune.ai/verticals/incident-management-and-on-call/rootly)

Description: Rootly is an AI-native, end-to-end incident management platform comprising five integrated products: On-Call (scheduling, alerting, escalation policies, mobile paging), Incident Response (Slack/Teams-native coordination, workflow automation, stakeholder communications), AI SRE (automated root cause analysis, alert correlation with deploys/configs, remediation suggestions via MCP), Retrospectives (AI-generated postmortems, timeline reconstruction, action item tracking), and Status Pages (automated customer-facing and internal status communication). The platform is designed for SRE, DevOps, and platform engineering teams and is distinguished by its deep ChatOps-first architecture, opinionated best-practice defaults, and growing AI agent capabilities.
Rank: 1
Presence percent: 38
Brand mention percent: 0
Cited pair count: 57

## [Spike.sh](https://devtune.ai/verticals/incident-management-and-on-call/spike-sh)

Description: Spike.sh is an incident management and on-call alerting platform that helps engineering teams detect, route, and resolve production incidents through multi-channel alerts, automated escalations, on-call scheduling, playbook automation, and status pages—positioning itself as a simpler, more affordable alternative to PagerDuty and Opsgenie for SMBs, startups, and mid-market teams.
Rank: 10
Presence percent: 0
Brand mention percent: 0
Cited pair count: 0

## [Squadcast](https://devtune.ai/verticals/incident-management-and-on-call/squadcast)

Description: Squadcast (now SolarWinds IT Incident Response) is a SaaS Reliability Automation Platform that unifies on-call management and incident response under one roof, built around Site Reliability Engineering best practices. Its core modules include intelligent alert routing and deduplication, on-call schedules and escalation policies, incident collaboration with ChatOps integrations, runbooks, blameless postmortems, SLO/error-budget tracking, and customizable status pages. Enterprise tiers add AI-generated incident summaries, intelligent alert grouping, auto-pause for transient alerts, and ServiceNow bidirectional sync. Following the SolarWinds acquisition, the platform is positioned as the incident-response layer of a broader hybrid-cloud observability and ITSM ecosystem.
Rank: 11
Presence percent: 0
Brand mention percent: 0
Cited pair count: 0

## AI search snapshot

Average brand presence: 13.4
Citation count: 3117


## Content type rows

| Citations | Label | Share |
| --- | --- | --- |
| 1084 | Blog post | 34.8 |
| 547 | Documentation | 17.5 |
| 508 | Comparison page | 16.3 |
| 442 | Best-tools list | 14.2 |
| 310 | Product page | 9.9 |
| 141 | Article | 4.5 |
| 33 | Community discussion | 1.1 |
| 30 | Landing page | 1 |

Distinct domains: 330
Last updated: 2026-10-03T10:17:33.40607+00:00


## Platform rows

| Citations | Citations per execution | Executions | Platform |
| --- | --- | --- | --- |
| 1038 | 10.38 | 100 | perplexity |
| 933 | 9.33 | 100 | bing-copilot-search |
| 610 | 4.88 | 125 | google-ai |
| 328 | 3.28 | 100 | chatgpt-search |
| 208 | 2.08 | 100 | google-ai-mode |



## Source rows

| Citations | Label | Share |
| --- | --- | --- |
| 2750 | Company and commercial sources | 88.2 |
| 124 | Community sources | 4 |
| 89 | Editorial sources | 2.9 |
| 72 | Other | 2.3 |
| 40 | Marketplace and directory sources | 1.3 |
| 32 | Reference and documentation sources | 1 |
| 3 | Government | 0.1 |
| 3 | Video sources | 0.1 |



## Top brand rows

| Display name | Rank | Visibility score |
| --- | --- | --- |
| Rootly | 1 | 38 |
| incident.io | 2 | 37.3 |
| PagerDuty | 3 | 27.3 |
| Opsgenie | 4 | 22 |
| FireHydrant | 5 | 9.3 |



## Top domain rows

| Citations | Domain |
| --- | --- |
| 355 | incident.io |
| 355 | rootly.com |
| 131 | struct.ai |
| 111 | support.pagerduty.com |
| 109 | pagerduty.com |
| 82 | support.atlassian.com |
| 69 | atlassian.com |
| 66 | runframe.io |

Top3share: 43.1
Window days: 30